Remote Customer Service Representative (Full- Time)

Job Description

Job Description

Salary : 15.00 per hour

Remote Customer Service Representative

Location : Remote in TX, SC, NC, FL, and GA. Must reside in the U.S.

Schedule : Our hours of operation are 6 : 00 AM 1 : 00 AM EST.Your assigned schedule will fall within this range and may include evenings and weekends as needed.

Compensation : $15.00 per hour

About Us At Frontline Group, exceptional service isnt optionalits our standard.

We specialize in white-glove customer experiencesthat are proactive, personalized, detail-oriented, and consistently above the norm. Youll join a dedicated team of professionals who elevate every customer interaction, treating each caller as a valued client and ensuring every experience reflects our commitment to excellence.

What Youll Do

• Deliver a white-glove customer experienceby keeping interactions clear, positive, and supportive.
• Serve as the primary point of contact for high-value clients, delivering a polished, professional, and empathetic experience on every call.
• Actively listen, identify needs, and tailor each interactionno two calls are the same.
• Take ownership of the customer journey, ensuring seamless resolution and proactive follow-up.
• Document interactions thoroughly in the CRM system to ensure continuity and accuracy.
• Collaborate with internal teams to resolve complex issues efficiently and maintain a premium client experience.

What Were Looking For

Why Join Us

Technical Requirements We do not provide equipment, to ensure an optimal remote work experience, candidates must maintain a desktop setup that meets or exceeds the following specifications :

To work successfully from home, youll need a computer and internet setup that meets the following standards.

Computer & Equipment :

Internet Speed : Please use speedtest.net to test your specs

Important : These technical requirements will be verified during your interview no exceptions.

Please join the interviewfrom the computer you plan to use for the position, with your camera turned onand ready to share your screen so we can confirm your computers setup. Do not join from a cell phone, as youll need to demonstrate your systems specifications during the session.

To be considered for this role you must residein TX, SC, NC, FL, or GA. Must reside in the U.S.

Spots are limited apply as soon as possible if interested!

Additional Information