Associate Director, Channel Management & Distribution

Wholesaler / Distributor Fee-for-Service Agreements Manager

The position is a customer-facing role that manages our company Wholesaler / Distributor Fee-for-Service agreements for all Human Health, Oncology, and Vaccine customer channels. This role is responsible for utilizing and managing SAP, Microsoft Office systems and, via third party vendor relationships, supporting systems such as Integrichain (Scorecard, Order Monitoring and Data Accessibility) and Liaison (LENS) who handle EDI transaction sets in support of tactical and strategic division objectives and goals. In collaboration with IAM Pharmacy and Distribution teams, this role provides input and direction via analysis, development and implementation of Channel specific strategies / processes for our company Human Health, Oncology, and Vaccine businesses. This role is also responsible for leading key Order-to-Cash projects that span cross departmental / divisional initiatives. This position will also support strategic priorities and contracting in other channels as management deems appropriate.

Core responsibilities include :

• Evaluating the impact to the Channel Agreements of product supply and launch of new products to meet market and customer demand.
• Managing all Distribution Service Agreements to ensure strict customer adherence to defined performance metrics / criteria.
• Utilizing the Government Pricing reporting system for accurate assignment of all company Human Health and Vaccine Division DSA fee codes and timely reporting.
• Guiding and instructing National Account Executives, Customer Managers, Associate Directors, and Customer Account Representatives in understanding the elements and customer performance criteria of the various Agreements.
• Utilizing software such as SAP, Integrichain, Access, Excel, and desktop software to initiate, design, collect, analyze, and maintain customer data for use in managing DSA agreements.
• Collaborating with customers / applicants, company Legal and IAM teams to ensure adherence and performance to all legal requirements of the Authorized Distributor Agreement.

Required qualifications include : a Bachelor's degree, at least eight (8) years of experience in customer or vendor support, business analysis, or related experience, and proficiency with Excel. Preferred qualifications include experience with wholesaler distribution service agreements, Order-to-Cash experience with customers, and experience with SAP. Required skills include Account Management, Adaptability, Biopharmaceutical Industry, Brand Management, Business Analysis, Contract Management, Customer Data Maintenance, Customer-Focused, Customer Needs Assessments, Data Analysis, Distributor Management, Financial Acumen, Healthcare Reimbursement, Legal Compliance, Logistics, Managing Distribution Channels, Market Analysis, Microsoft Office, Pharmaceutical Industry, Procurement, Product Management, Sales Target Achievement, SAP Enterprise Resource Planning (ERP), and SAP Service Management. Preferred skills include additional relevant experience.

This position is eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https : / / jobs.merck.com / us / en / compensation-and-benefits .