FCM Meetings & Events - Event Travel Consultant - Boston, MA

Event Travel Consultant

FCM Meetings and Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands. As one of the world's largest travel agencies, Flight Centre's footprint spans across 95+ countries and encompasses over 30 brands of corporate and leisure services. We've been in the event game since 1986, connecting people across the globe and bringing their visions to life.

We pride ourselves in being able to offer a level of flexibility and customization that is not common amongst our competitors. Our people are out of the box thinkers and problem solvers, helping create memories that will leave a lasting impact.

Our services include : Event Management (Live, Virtual & Hybrid Events), Event Travel, Event Technology, Venue Sourcing & Strategic Meetings Management

To learn more about FCM Meetings & Events please click HERE

About The Opportunity

Are you passionate about event coordination and travel management? This exciting role offers you the chance to be at the heart of event execution, ensuring seamless travel arrangements for attendees and contributing to the success of each event. You will play a crucial part in the Event Travel Team and Event Management Team, supporting them in the execution and reconciliation of event travel.

This position demands strong problem-solving and analytical skills, exceptional attention to detail, and the ability to work collaboratively and efficiently under pressure. As a key contributor, you will report weekly to the leaders on assigned teams regarding the status of workflows across multiple jobs. Additionally, you will provide daily / weekly updates to the Event Management Lead or Lead Ticketer on specific event tasks, and quarterly reports to the Team Leader focusing on competencies, growth, development, and Brightness of Future.

The role is primarily office-based, offering the benefit of a non-travel position. However, occasional onsite travel may be required as backup depending on client needs and specific events. This opportunity emphasizes personal and professional development, fostering a culture of continuous learning and growth. If you are looking to drive success in a dynamic environment and enhance your career, this is the perfect role for you!

This is a full-time position. Typical workdays and hours of work are Monday through Friday, 9 a.m. to 5 : 30 p.m. Occasional evening and weekend work may be required as job duties demand.

Key Responsibilities

• Assist event attendees with booking flights, accommodation, and ground transportation as needed. Ensure travel is ticketed accurately and adheres to event travel policies and restrictions.
• Responsible for the booking status of event attendees, ensuring everyone is booked by the event deadline.
• Liaise between the attendee and meeting planner for approval on policy exceptions, special requests, and deviations.
• Accurately document internal notes in a timely fashion and format notes in line with meeting management software.
• Maintain effective and customer-focused communication throughout the event with all stakeholders, responding to client and delegate inquiries professionally within agreed timeframes.
• Communicate thoroughly internally with lead planners, project teams, and the Event Management Lead OR Lead Ticketer regarding workflow within event-specific tasks.
• Assist with pre-event admin tasks and business-related tasks to keep the business operating.
• Participate in available training opportunities directed by your Business Leader and keep competency, growth, and development top of mind always.
• Take an interest in individual "Brightness of Future."
• Ensure compliance with federal and provincial employment laws, regulations, and company policies.
• Demonstrate constructive conflict resolution skills to ensure a positive outcome for all involved, maintaining objectivity and seeing the big picture rather than reacting emotionally.
• Think through all potential scenarios that could impact the integrity of the overall event or a specific component being managed by the Coordinator.
• Probe for further information or greater understanding of a problem, using data effectively to improve reporting and manifests, including looking at lists and summaries, identifying patterns, analyzing results, and making recommendations to others.
• Build partnerships and work collaboratively with others to meet shared objectives, being able to build consensus and work effectively with cross-functional teams in a fast-paced collaborative environment.
• Set goals / deadlines daily and work to exceed them, being hard-working, time-efficient, showing initiative and diligence.
• Maintain a calm and positive attitude during busy and sometimes stressful activities, identifying customer's needs and going above and beyond, ensuring client retention by exceeding client expectations in understanding / anticipating travel needs and preferences, responding quickly and proactively to requests and solving complaints / issues.
• Provide outstanding professional service by exceeding all client / delegate expectations, maintaining a friendly, professional, positive attitude when engaging with clients.
• Exhibit passion for the business and company, encouraging a sense of enjoyment in the workplace.
• Break goals down into achievable milestones, recognizing and celebrating team members' contributions, maintaining a high-level team spirit, commitment, and enthusiasm.

Experience & Qualifications

Work Perks! - What's in it for you :

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

Benefits Include :

#LI-SC1#MTEV#LI-Onsite

Location - Boston, MA

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an hourly pay rate of $31.25. Hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group USA's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com

Travel Weekly Magellan Awards : Silver Winner for Accessibility and Inclusivity (2023)

GBTA WINiT : DEI Leadership Pinnacle Award (2023)

CHHR : 5-Star DE&I Employer (2023, 2024)

Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024)

Newsweek : America's Greatest Workplaces for Diversity (2024)