Service Desk Technician

IT Support Specialist – Service Desk

We are seeking a skilled and customer-focused IT Support Specialist to join our Service Desk team. This role is ideal for someone who enjoys troubleshooting, providing excellent support, and working in a fast-paced environment.

Key Responsibilities :

• Deliver outstanding Level 1 technical support and customer service to end users.
• Serve as the first point of contact for IT-related issues, gathering and analyzing information to resolve or escalate problems.
• Use knowledge base articles and standard operating procedures (SOPs) to resolve known issues efficiently.
• Escalate complex issues to Level 2 or Level 3 support when necessary.
• Troubleshoot and resolve break / fix issues, software / hardware configurations, installations, and repairs (including in-house or depot coordination).
• Assist with hardware setup, imaging, and peripheral support.
• Support users experiencing “stuck sessions” or access issues.
• Accurately document all activities and interactions in the ticketing system.
• Provide support for remote and home office users as needed.

Top Skills & Technologies :

Qualifications :

Additional Details :

Pay and Benefits

The pay range for this position is $20.00 - $24.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a hybrid position in Neenah,WI.

Application Deadline

This position is anticipated to close on Oct 14, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.