Senior Account Manager

Job Description

Job Description

About The Role

We are seeking a strategic, experienced, and relationship-driven Senior Account Manager to manage a dedicated client within the healthcare industry, specifically a multi-employer Health and Welfare Trust. This senior-level role serves as the single point of contact and accountability for all aspects of service, operations, and client satisfaction. The ideal candidate brings a consultative approach, strong leadership and communication skills, and a deep understanding of the healthcare marketplace and multi-employer benefits administration.

Location :  Remote (Pacific Time Hours Required) with Regular Travel to Las Vegas, NV

Primary Responsibilities

• Serve as the primary liaison and trusted advisor for the client, managing day-to-day communications, needs and overall relationship health.
• Develop and lead long-term client strategy in partnership with client key stakeholders and internal leadership.
• Prepare and present regular reports, strategy updates, and materials for Trustee Board meetings, including in-person presentations.
• Build, execute, and own a comprehensive multi-year Client Plan, outlining priorities, objectives, risks, and opportunities.
• Maintain detailed documentation of all client activities, deliverables, and requirements.
• Coordinate, communicate and collaborate with internal teams (operations, analytics, reporting, leadership, product, etc.) to ensure seamless service delivery.
• Drive service improvements and issue resolution, acting with urgency and accountability.
• Support and interpret client reporting and analytics, providing insights to guide decision-making and improve outcomes.
• Develop and nurture relationships with key client decision makers, vendor partners, consultants and key stakeholders.
• Maintain proficiency in client data and operations, ensuring you can proactively identify opportunities and solve for client needs.
• Provide leadership for dedicated onsite operations and service team members.
• Meet or exceed client satisfaction, retention, and service performance targets.

Essential Qualifications

Preferred Qualifications

About

At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all of your unique abilities.

Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today’s challenges into tomorrow’s solutions.

Come be a part of the Brightest Ideas in Healthcare™.

Company Mission

Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners.

Company Vision

Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways.

DEI Purpose Statement

At BHPS, we encourage all team members to bring your authentic selves to work with all of your unique abilities.   We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace.  We are building, nurturing and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level.

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