Network Engineer - VOIP

Job Description

Job Description

Network Engineer - Voice Over Internet Protocol

Location :  DMV area

Citizenship Required :  Yes

Clearance Type :  Secret

Positions Available :  1

Salary Range : $130,000 - $140,000

At Cloudshape our employees have incredible opportunities to work in helping organizations securely transform their IT Infrastructure to meet the changing business cultures. We help government agencies transform their IT infrastructure using a solutions-driven approach that focuses on business outcomes rather than activities and tasks. This results in reduced capital requirements; lower and predictable operating costs; better alignment with business objectives; and reduced risk.

Our people make us who we are. We believe that to be a good partner for our clients we must have a solid team dynamic. We place emphasis on personal growth and learning new skills.

We are seeking a highly motivated, customer-oriented  Voice Over Internet Protocol Network Engineer   to join our team. The selected candidate will support different agencies in the federal government. This is a strategically important position that will have a large impact on an already successful organization.

To be considered for this position, US Citizenship and an active Secret security clearance is required. This is a funded position and is contingent upon verification of a security clearance prior to starting with Cloudshape.

Key Responsibilities :

Design, configure, and maintain VoIP infrastructure , including call managers, gateways, SIP trunks, and IP phones.

Administer and support enterprise-level VoIP systems (e.g., Cisco Unified Communications Manager, Avaya, Mitel, Asterisk, or Microsoft Teams Voice).

Optimize LAN / WAN performance to ensure high call quality, reliability, and redundancy.

Implement and monitor QoS (Quality of Service) policies to prioritize voice and video traffic.

Perform troubleshooting for VoIP call quality, dropped connections, and network-related voice issues.

Manage and maintain VoIP-related DNS, DHCP, and VLAN configurations .

Monitor VoIP performance using tools such as Wireshark, SolarWinds, or PRTG .

Configure and support SIP, RTP, and SCCP protocols , ensuring proper registration and call routing.

Coordinate with ISPs, vendors, and carriers to resolve connectivity and call-routing problems.

Ensure VoIP network security through encryption, access control, and firewall configurations.

Document network and VoIP architectures, configurations, and procedures.

Provide Tier 2 / 3 technical support and assist with VoIP-related user issues.

Required Qualifications :

Bachelor’s degree in Computer Science or related field (i.e., EE, CPE, MIS, IT) or 4 years of experience in lieu of degree

3+ years of experience

Excellent Customer Service skills

• Strong coordination, organization, teaming and communication abilities along with horizontal integration skills
• US Citizen with an active Secret security clearance.

Cloudshape is committed to employee growth through learning, training, advancement, and rewards. We offer a full range of benefits that includes :

Cloudshape is proud to be an Equal Opportunity / Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or to perform the essential functions of the job, please contact Fedelza.Lake@cloud-shape.com. U.S. Citizenship is required for most positions.

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