Veterinary Care Specialist

Heartstrings Pet Hospice is one of the nation’s fastest-growing, independently owned in-home euthanasia and end-of-life care practices proudly serving families across 25+ U.S. markets with our core values of Compassion, Dignity, and Respect . We are expanding our Care Support Team and are seeking warm, grounded, detail-oriented professionals to join us as Veterinary Care Specialists (VCS) .

As a VCS, you are often the first voice a family hears when navigating one of the most emotional decisions of their lives. Your empathy, clarity, and professionalism directly shape a family’s entire experience with us. If you have a calm presence, exceptional communication skills, and a genuine desire to help people and their pets during delicate moments — you will thrive here.

🐾 Why Heartstrings?

At Heartstrings, we know the sacredness of helping a pet cross the Rainbow Bridge. Families trust us during their most vulnerable moments and we trust our VCS team to carry our mission forward.

You will make a profound impact every single day.

This role is more than phone work. It’s heart work.

If you want to be part of a mission-driven, compassionate, rapidly expanding team that elevates the standard of end-of-life veterinary care nationwide we would love to meet you.

🌟 What You’ll Do (Key Responsibilities)

Client Support & Communication

• Serve as the primary point of contact for inbound calls, texts, chats, and emails from families seeking in-home euthanasia, hospice guidance, or aftercare services.
• Provide compassionate, informed guidance regarding our services, appointment expectations, sedation protocol overview, and aftercare options.
• Support families with warmth and professionalism during emotionally difficult situations.

Scheduling & Coordination

Operational & Administrative Tasks

Requirements

💛 Who You Are (Required Qualifications)

We are looking for someone who is :

Emotionally Intelligent & Compassion-Driven

Operationally Strong

Technically Confident

Professional & Reliable

Preferred but Not Required

Benefits

🎁 What Heartstrings Offers (Benefits & Culture)

Compensation & Scheduling

A Culture That Actually Cares

We are a family-owned, doctor-led practice, NO non-competes. No corporate politics. No burnout culture.

You are valued here.

Growth & Advancement

Technology & Tools