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Service Administrator

Service Administrator

CumminsWest Valley City, UT, US
22 hours ago
Job type
  • Full-time
Job description

Service Administrator

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location.

We are looking for a talented Service Administrator to join our team in West Valley, UT.

100% Onsite

Will make an impact in the following ways :

  • Serve as the first point of contact for customers in person, by phone, and via email, promoting quality service and strengthening customer relationships.
  • Assess customer needs, gather repair information, and create accurate work orders in the appropriate systems.
  • Prepare service estimates, open and close work orders, and coordinate all documentation required for repairs.
  • Communicate repair status updates to customers, sales representatives, and internal service teams.
  • Assign repair jobs to technicians and manage daily shop workflow to improve repair velocity and meet department targets.
  • Coordinate parts ordering, warranty steps, vendor scheduling, and shop logistics to support timely repairs.
  • Schedule outside vendors for hydraulic, electrical, engine repair support, and building maintenance services.
  • Maintain environmental checklists, order shop supplies, and oversee compliance with company processes and safety standards.
  • Support inventory, unit staging, and battery transfers in partnership with sales and operations.

External Qualifications and Competencies

In order to be successful in this role you will need the following :

  • Strong background in customer service, shop coordination, or service administration, preferably within material handling, heavy equipment, or related industries.
  • Experience with creating work orders, quotes, invoices, and repair estimates.
  • Knowledge of parts lookup, warranty processes, diagnostic information, and service documentation.
  • Proficiency with Microsoft Suite (Excel, Word), Google Sheets / Docs, Adobe, and internal systems such as warranty tools or service management software.
  • Ability to direct work, manage technician assignments, and balance multiple repair priorities.
  • Strong communication skills with the ability to resolve customer concerns professionally and efficiently.
  • Familiarity with service dashboards, reporting tools, or data platforms such as Power BI is a plus.
  • High degree of accuracy, organization, and integrity when documenting repairs and communicating with customers.
  • High school diploma or equivalent required; additional technical or administrative training preferred.

    • Additional Responsibilities Unique to this Position

    Manage the completion of 2 JSO's per month

    Maintain DSO below or at target and manage repair velocity

    Warranty Dashboard- Review and manage the daily tasks

    After tech completes Courtesy inspections, the coordinator quotes the Expanded services to the customer for repairs

    Needs to be familiar with the Power Bi Tool and the CSSNA service operations dashboard. Has the ability to run reports, drill through the data, and an understanding of what moves the data, positively and negatively.

    Familiar with QSOL Health Score and what it takes to improve and maintain this score. Then reports out performance during daily standups and weekly huddles.

    Quickserve Process- Adheres to the QS process and holds team accountable for following the process.

    Education, Licenses, Certifications : High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience : Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

    Compensation and Benefits

    Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical / Dental / Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

    About Us

    Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

    Job Info

    Job Identification 2422197

    Job Category Service

    Posting Date 11 / 20 / 2025, 08 : 41 PM

    Apply Before 02 / 28 / 2026, 08 : 41 PM

    Job Schedule Full time

    Role Category On-site

    Locations 2167 South 5370 West, West Valley City, UT, 84120, US

    Affiliated to Bargaining Unit / Trade Union No

    Pay Range 55,200.00 - 82,800.00 USD ANNUAL

    Relocation Eligible? No

    Allowable Work Locations AK,AL,AR,AZ,CA,CO,CT,DC,DE,FL,GA,HI,IA,ID,IL,IN,KS,KY,LA,MA,MD,ME,MI,MN,MO,MS,MT,NC,ND,NE,NH,NJ,NM,NV,NY,OH,OK,OR,PA,RI,SC,SD,TN,TX,UT,VA,VT,WA,WV,WI,WY

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    Service Administrator • West Valley City, UT, US