Front Office Host

Job Title

Key Responsibilities :

• Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
• Handle guest check-in, check-out, room assignments, and payment transactions efficiently.
• Provide information about hotel services, amenities, local attractions, and directions.
• Respond promptly to guest inquiries, requests, and complaints, ensuring issues are resolved or escalated as necessary.
• Manage reservations, cancellations, and modifications through the property management system (PMS).
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Maintain an organized and welcoming front desk / reception area.
• Ensure guest confidentiality and data protection in compliance with company policies.
• Uphold service standards and follow hotel policies and procedures at all times.

Qualifications & Skills :