Spanish Speaking Customer Service for Manufacturing industry

Spanish Speaking Customer Service Representative

Patrique Mercier Recruitment is seeking a dedicated and personable Spanish Speaking Customer Service Representative to join a leading company in the manufacturing industry. As the foremost agency for candidates pursuing opportunities in their native language across various countries, Patrique Mercier Recruitment specializes in numerous sectors including social media, gaming, healthcare, and more. We are committed to matching talented individuals with the right employers who value their skills and cultural insights. In this role, you will play a vital part in ensuring customer satisfaction and providing support to both English and Spanish-speaking customers. Your ability to communicate effectively and empathize with customers will be key in resolving inquiries, managing complaints, and building lasting relationships. The right candidate will thrive in a fast-paced environment, demonstrating patience and problem-solving skills to assist customers efficiently. Joining us means being part of a supportive team that values your language proficiency and understanding of cross-cultural dynamics, ultimately helping you to grow professionally while making an impact in the manufacturing sector.

Responsibilities

• Provide exceptional customer service to Spanish-speaking customers
• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Assist customers with product information, order status, and fulfillment issues
• Resolve customer complaints effectively while maintaining a positive demeanor
• Document customer interactions thoroughly in the company systems
• Collaborate with internal teams to enhance service delivery and customer satisfaction
• Conduct follow-ups to ensure customer issues are resolved and expectations are met