Renewals Specialist

Renewals Specialist

Whether you're an experienced professional or just getting started, your contributions matter at Fortra. If you're passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

At Fortra, we're breaking the attack chain. Ready to join us?

The Role

Join a global Customer Operations team where your drive, strategic mindset, and customer-first approach will directly impact retention and revenue. In this high-ownership role, you'll lead renewal negotiations for high-value accounts, collaborate cross-functionally, and do what it takes to secure every renewal. You'll be empowered to grow through a robust onboarding experience, a clear career path, and a culture that values initiative and results.

What You'll Do

• Take full command of a strategic book of business, leading end-to-end renewal negotiations with precision and urgency.
• Partner with CSMs and SAMs to ensure seamless renewal execution and customer satisfaction.
• Drive ARR growth by executing renewals within approval guidelines and identifying upsell opportunities.
• Forecast with confidence , delivering accurate monthly and quarterly renewal projections.
• Negotiate like a pro , securing special pricing and validating orders to ensure compliance and profitability.
• Keep data clean and sharp in CRM systems to support visibility and decision-making.
• Deliver responsive service via phone and email, resolving licensing, billing, and renewal inquiries with speed and professionalism.
• Own retention outcomes , handling cancellation requests and turning risk into opportunity.
• Monitor customer health , proactively identifying churn risks and acting decisively.
• Champion upsell opportunities , engaging customers throughout their lifecycle to maximize value.
• Support export license requests and other operational needs as required.
• Mentor and lead , sharing your expertise with new hires and peers.
• Be the go-to expert for your assigned brands, solutions, and processes.
• Lead special projects that drive innovation and efficiency.
• Adapt and execute additional duties as neededbecause you're always ready to step up.

Qualifications

Compensation : $50,000 - $70,000 USD