On-Call Mobile Crisis Responder

Job Description

Job Description

On-Call Mobile Crisis Responder

Location : Remote, Training - Park Forest, IL

Schedule : On-call; evenings and weekends required

Position Type : On-Call, Part-Time

Compensation : Compensation is provided per day and per crisis event, with rates ranging from $30 to $225 per day / event , depending on the nature and duration of the assignment.

SUMMARY

Our client is seeking an On-Call Mobile Crisis Responder to provide immediate crisis intervention services to youth under 21 who are experiencing a mental health emergency that may pose a danger to themselves or others. This position is critical in stabilizing crisis situations through rapid in-person response and short-term service linkage.

RESPONSIBILITIES

Serve as an on-call responder for Designated Service Area (DSA) #25.

Be immediately available during scheduled on-call shifts to respond to crisis referrals for youth under the SASS program, as well as Medicaid adults, MCO members, and Pathways clients.

Accept all crisis referrals from the CARES line within 30 minutes—no-decline policy applies.

Respond in-person to all Mobile Crisis Response (MCR) requests within 90 minutes of receiving the referral.

Complete crisis screening and assessment using the Illinois Medicaid Crisis Assessment Tool (IM-CAT).

Provide immediate short-term follow-up, transition planning, and linkage to necessary services.

Complete MCR intake documentation at the point of crisis and ensure all records are accurate and timely.

Facilitate safe outcomes such as family reunification, temporary placement, or psychiatric hospitalization.

Coordinate referrals and follow-ups based on client and family needs.

Remain reachable via mobile phone during on-call hours; maintain a home phone line as a backup contact method.

Submit all required administrative documentation (e.g., mileage logs, timesheets) per agency protocols.

Attend supervision, team meetings, and ongoing training as required.

Adhere to mandated reporting requirements and agency policies.

Provide on-call crisis support as directed by the supervisor.

Perform additional duties as assigned.

TRAUMA-INFORMED APPROACH

All team members must apply a trauma-informed framework that prioritizes the “5 S’s” :

Safety – Ensure both physical and emotional safety.

Self-regulation – Maintain emotional control to better support clients.

Supportiveness – Cultivate respectful and empathetic relationships.

Strengths – Recognize and build upon client strengths.

Self-care – Engage in practices that protect personal well-being and reduce stress.

QUALIFICATIONS

Education : Bachelor’s degree in Social Work or a related field (required).

Experience : Minimum of 1 year working with at-risk youth and / or in crisis response.

Language Skills : Strong verbal and written communication; able to document and present case information effectively.

Math Skills : Basic skills including percentages, ratios, and data interpretation.

Reasoning : Capable of addressing a variety of crisis scenarios with sound judgment.

Job Knowledge : Understands and applies knowledge necessary for effective crisis intervention.

Quality : Demonstrates accuracy and thoroughness in all work.

Safety : Committed to adhering to all safety and infection control protocols.

OTHER REQUIREMENTS

Flexible availability for on-call shifts, including nights and weekends.

Must be able to transport clients using a personal vehicle.

Openness to feedback and continuous improvement.

Participation in all required trainings, meetings, and performance improvement activities.

CERTIFICATES, LICENSES & INSURANCE

Valid Illinois driver’s license

Clear driving record

Proof of current automobile insurance

COMPENSATION

Compensation is provided on a daily and per-crisis-event basis.

Rates range from $30 to $225 per day / event , based on the nature and duration of the assignment.