Medical Support Assistant

Summary

About the Position : This position is under Naval Health Clinic located at the Pearl Harbor side of Joint Base Pearl Harbor Hickam, which is on the Island of Oahu, Hawaii.

This is a Direct Hire Solicitation.

Advance in Hire may be authorized. This is available for those candidates who are new to Federal service.

A cost of living allowance has been authorized for Hawaii at the rate of 8.64% (subject to change).

Duties

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• Receive patients and / or visitors in person or telephonically.
• Record and relays messages and / or redirect calls.
• Update patient tracking board to support optimal patient flow and ensure continuity of care.
• Schedule appropriate patient appointments and, schedules or coordinates patient appointments with other clinics or specialties.
• Provide proper discharge / follow up documentation, literature and instructions to patients and ensures patients' understanding.

Requirements

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Conditions of employment

Qualifications

Who May Apply : US Citizens

In order to qualify, you must meet the education / and or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience : One year of specialized experience which includes greeting patients and / or visitors in person or telephonically, scheduling medical appointments, entering and retrieving information using automated medical systems. This definition of specialized experience is typical of work performed at the next lower grade / level position in the federal service (GS-04).

OR

Education : Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR

Combination of Education and Experience : A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Education

FOREIGN EDUCATION : If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit :

Additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.