Bilingual Customer Service Representative

A company is looking for a Customer Service Representative 1 (Bilingual Medical Self Pay).

Key Responsibilities

Negotiate payment plans with customers through inbound and outbound calls while reviewing account history

Maintain a 96% quality score by providing superior customer service and accurate documentation

Execute follow-up procedures for third-party approvals, billing, and collection of overdue accounts

Required Qualifications

High school diploma or GED

At least one year of experience in healthcare customer service or a healthcare certification / degree

At least six months of experience with high-volume calls or completion of relevant training

Bilingual in English and Spanish

Ability to work a 40-hour week between 10AM ET and 6 : 30PM ET