Solutions Specialist - Engineering & Operations

Overview

Solutions Specialist – Engineering & Operations : This technical opening on our Member Sales Team handles upsells of complex engineering and operations solutions to our Member owners. The position is viewed as a subject matter expert and trusted advisor by Members and requires experience with NISC's engineering and operations solutions – Mapping & Staking, Work Management, Consumer Analytics or Provisioning. The role requires strong technical acumen to foresee technological advancements in the utility and broadband industries. You will work closely with the Sales Operations, Account Management, Product, Professional Service and Marketing teams and have frequent contact with Members to deliver sales support solutions. You are responsible for providing proposals, demonstrations and guidance on the best path forward for Members. You will also serve as a resource for Members for detailed product questions and must be able to operate with minimal supervision and wide latitude for independent actions. This position reports to the Team Lead, Member Sales.

Responsibilities (Essential Duties)

• Manage the upsell sales process for current Members on assigned technical NISC software and service solutions.
• Monitor, research and follow up with leads for assigned solutions.
• Prepare and deliver proposals for assigned solutions.
• Deliver high to medium-level software demonstrations as requested for retention, upsells and new Member sales.
• Follow and update standard operating procedures for each assigned solution.
• Work and coordinate with Professional Services, Sales Managers, Account Managers and Management on data analysis, opportunities, etc. as needed or requested.
• Utilize Salesforce for the creation, updating, closing and reporting of sales opportunities.
• Create, track and update internal Service Center cases.
• Collaborate with internal stakeholders on marketing campaigns for assigned solutions and help bring new products to market.
• Represent NISC at industry conferences as appropriate.
• Other duties as assigned.
• Commitment to NISC's Shared Values.

Knowledge, Skills & Abilities Preferred

Education Preferred

Minimum Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

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