Pay attention to customers’ descriptions of their computer problems
Ask customers questions to properly diagnose the problem
Walk customers through the recommended problem-solving steps
Set up or repair computer equipment and related devices
Train users to work with new computer hardware or software, such as printers, word-processing software, and email
Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have
Computer Support Specialist • 21215 Baltimore, MD, US
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