Member Service Representative
Courthouse Club FitnessSalem, OR, US1 day ago
Job type
- Full-time
- Part-time
- Quick Apply
Job descriptionWe are seeking a customer service minded individual who is responsible for assisting the Member Service team by delivering best-in-class customer support to Courthouse members and prospects from the Salem Keizer community through digital avenues. If you have experience working with customers, including via phone and email, this position will highlight those skills as you address unique member scenarios and process changes on accounts. Member Service Representatives support and guide our current members by effectively assessing a problem or question, troubleshooting, and then communicating a resolution or next steps. It is our biggest priority to provide accurate and clear information for a consistent experience for all members. Promote the culture, values, and mission of Courthouse Club Fitness Facilitate member questions and change requests via phone, email, and online chat Collaborate as a team to resolve complex and unique issues, which are often isolated and first-case Having a positive mindset with the intention of resolving every member situation successfully and completely Employ a policy-forward approach while remaining empathetic Work in and become efficient in multiple software platforms Promote self-sufficiency by guiding members to utilize Courthouse resources Qualifications : Experience : Past experience in Customer Service either physical or digital. Must demonstrate proficiency with phones and computers, preferably company-specific software. Ability to listen, understand, and summarize with clarity and simplicity, both w ritten and verbal. Strategic Communicator : Incorporate rapport to strengthen customer satisfaction. Use diplomacy and tact to mediate high-tension situations. Able to consistently reprioritize in real-time, adaptable to sudden changes and the needs of a team. Self-motivated, a detail-oriented mindset, and a track record of exceptional problem-solving and conflict resolution. Actively participate in club group fitness classes, training, or programs Promote fitness, programs, coffee, and special events Fast learner with the ability to absorb instructions and procedures surrounding company-specific software Reliable, punctual, and eager to accept responsibility with a positive attitude Mature, credible, and comfortable working with upper management in a clear and straightforward manner Reliable transportation Information : Courthouse Club Hours Monday - Friday 5 : 00a - 11 : 00p Saturday - Sunday 7 : 00a - 9 : 00p Department Hours Monday - Friday 9 : 00am - 6 : 00pm | Saturday - Sunday Closed Possible Shift Hours (may vary) : 8 : 30a - 4 : 30p 9 : 00a - 5 : 00p 9 : 30a - 5 : 30p 10 : 00a - 6 : 00p Powered by JazzHR
Member Service Representative Are you a detail-oriented individual that enjoys working with the Salem Keizer Community?
Do you have customer service experience either digitally or in person? Job Title :
- Member Service Representative Job Type : Full-Time / Part-Time Reports To : Member Service Manager About Us : Courthouse Club Fitness is a vibrant and community-focused fitness organization committed to helping individuals of all fitness levels connect with the best programs to meet their health and wellness goals.
- We offer a wide range of group fitness classes and activities designed to inspire, motivate, and empower our members.
- Courthouse Club Fitness is dedicated to fostering an inclusive, supportive environment that encourages lasting fitness journeys through connection, support, and fun.
- Living a healthy lifestyle can be difficult, but we make it simple and fun!
Position Overview :
In this role, you’ll play a key part in fostering a welcoming environment, being a liaison of communication and connection, and being an integral part of someone's journey. Key Responsibilities :
Active Listener :
Team-Oriented :
Work collaboratively with other staff to ensure the members' needs are met High Personal Standards :
Preferred Qualities :
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Member Service Representative • Salem, OR, US
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