Customer Care / Warranty Representative

Customer Care Representative

Drees Homes, one of the largest privately-owned homebuilders in the nation, is looking for a Customer Care Representative as we grow in our Austin, TX Division. We're seeking customer centric individuals and we are willing to train the right candidate! This is an important position within Drees Homes. If you possess all or some of the below listed knowledge and skills, we want to hear from you!

Key Responsibilities :

• Complete assigned warranty service requests within the guidelines of company policy
• Follow up on all warranty requests to vendors / contractors to ensure prompt service to the customer
• Evaluate all customer complaints and report solutions
• Conduct 60-day and yearly Customer Orientations
• Keep the customer care system up-to-date and accurate
• Recommend changes that will improve processes
• Monitor and respond to email and voice mail messages daily
• Comply with the "Warranty On Call" procedure

Knowledge and Skills :

Requirements :

Premier Benefits to Support YOU :

We offer a comprehensive benefits package, including :

The typical schedule of this position will be Monday Friday 8 AM to 5 PM, plus additional hours as necessary.

Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.