Receptionist Community Resource Center

Position Summary: The Community Resource Center (CRC) Receptionist serves as the first point of contact for visitors, members, and partners, providing a warm, welcoming, and professional environment. This role is responsible for answering, screening, and directing phone calls; scheduling appointments; receiving mail and deliveries; and performing administrative and clerical duties. The Receptionist must be bilingual in English and Haitian Creole or Spanish to effectively communicate with the diverse community served and provide interpretation support when needed. The role requires proactive engagement with visitors and team members, demonstrating professionalism, respect, and collaboration to maintain positive and supportive environment.

Essential Duties and Responsibilities:

1. Greet and welcome guests warmly and professionally upon arrival, whenever possible stepping away from behind the receptionist desk to engage visitors using professional, welcoming communication and body language.
2. Maintain reliable and punctual attendance consistent with operational needs and organizational attendance standards.
3. Direct visitors to the appropriate staff member efficiently and courteously.
4. Proactively engage visitors in the lobby area, offering assistance, information, and resources, and provide clear assistance and information to support visitor needs.
5. Answer, screen, and forward incoming phone calls promptly, taking accurate messages and scheduling appointments as needed for CHOA and CRC Manager/Leadership team.
6. Maintain accurate visitor logs for tracking and data purposes
7. Responding to all customer inquires in a polite and timely manner (in-person, phone and email) politely, providing clear, accurate, and helpful information in both English and Creole or Spanish.
8. Ensure reception area is tidy and presentable, with all necessary stationery and material
9. Provide basic and accurate information through the “Contact Us” email page, monitoring and responding to messages daily.
10. Receive, sort, and distribute daily mail/deliveries
11. Assist office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges, etc.).
12. Support team communications by managing shared calendars, important memos, and team channels.
13. Maintain confidentiality and professionalism at all times, demonstrate respectful communication and cultural awareness when interacting with diverse populations.
14. Collaborate professional with team members and communicate respectfully to support a productive work environment.
15. Performs other related duties as assigned.

This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications:

• High School Diploma or GED
• Must be 18 years or older
• 1 year of working experience as a receptionist, front office representative or similar role
• Bilingual Preferred (English, Spanish and/or Creole)
• Strong customer service and interpersonal skills, with sensitivity to multicultural communities.

Skills and Abilities:

• Maintains a professional appearance and communicates courteously with visitors and staff.
• Solid written and verbal communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Engages visitors using professional eye contact, attentive listening and welcoming body language.
• Demonstrates empathy and professionalism when interacting with visitors and team members
• Demonstrates cultural awareness and provides respectful service to individuals from diverse backgrounds.
• Collaborates effectively with team members and contributes to a respectful workplace.
• Hands-on experience with office equipment (e.g. fax machines and printers).

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to bend, stoop, kneel, push, pull, crouch or crawl. The employee must occasionally lift, carry and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Background Screening Notice:

In compliance with Florida law, candidates selected for this position must complete a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse.

The Clearinghouse is a statewide system managed by the Agency for Health Care Administration (AHCA) and is designed to help protect children, seniors, and other vulnerable populations while streamlining the screening process for employers and applicants.

Additional information is available at: https://info.flclearinghouse.com