No longer accepting applications

Pre-Sales Solution Architect - REMOTE

ZipRecruiterChicago, IL, United States

11 days ago

Job type

Full-time

Remote

Job description

Job DescriptionJob Description

Solutions Architect

Pre-Sales Engineering (CCaaS & AI SME)

Location : Remote (US-based)

Department : Sales

Why We’re Different :

ACLIVITI doesn’t just advise clients - we co-create their vision, align internal teams, and help them stay ahead of what’s next. We are a vendor-neutral consultancy that helps enterprise organizations define strategy, lead execution, and provide ongoing support - all while aligning stakeholders and delivering outcomes that matter.

We Are :

Experts in customer experience delivering operational and technical transformation
Strategic partners who stay engaged before, during, and after implementation to ensure objectives are achieved
Boardroom translators - connecting CX vision, technical platforms, and financial value
Outcome-driven professionals who know 95% of spend is on human capital, not just tech
Remote-first and cross-functional, with deep expertise across industries

Our Clients Are :

Enterprise organizations modernizing their customer engagement ecosystem

CX, IT, Operations, and Finance leaders seeking true stakeholder alignment

Teams navigating complex transformation programs with high visibility and high stakes

Businesses who need business cases, vendor guidance, and enterprise-class execution

Companies looking to optimize revenue & cost models, reduce friction, and drive customer growth

How We Solve :

We lead clients through a continuous improvement cycle with three integrated service areas :

Strategy : We help clients define where they’re going - and how to get there.

Customer Experience Design

Performance Optimization

Transformation Capabilities

Execution : We lead execution across people, platforms, and processes.

Technical Platform & Capabilities

Operational Management

Data & Analytics

Managed Solutions & Support : We stay engaged post-launch to ensure long-term success.

Operational & Technical Oversight

Outcome & Expense Management

Artificial Intelligence & Data Segmentation

Key Responsibilities of a Solution Architect :

Sales & Brand Leadership

Serve as a brand ambassador for ACG’s sales offerings.

Partner with Account Executives to qualify and advance opportunities with urgency and precision.

Own pre-sales strategy and hold stakeholders accountable to deliverables.

Discovery & Needs Assessment

Lead operational and technical discovery sessions with enterprise clients.

Define and validate measurable KPIs tied to client outcomes.

Develop journey maps that illustrate current challenges and desired future state.

Partner with vendors to validate capabilities and RFP responses.

Solution Design & CX Strategy

Create high-level solution designs aligned to business objectives.

Prepare operational summaries and ROI-driven recommendations.

Translate complex technical concepts into clear, business-oriented for executives.

Act as liaison between Sales and Delivery for seamless handoff of engagements.

Executive Value Positioning

Facilitate workshops and presentations that drive urgency, alignment, and executive buy-in.

Address objections with business-value positioning and ROI analysis.

Serve as a “soft closer” by reinforcing confidence at the final stages of the sales cycle.

Proposals, Scoping & RFPs

Draft proposals, SOWs, and RFP responses that clearly define objectives, scope, timelines, and deliverables.

Build financial models and cost-benefit analyses to showcase ROI.

Identify risks during discovery and scope development, ensuring clarity before handoff to Delivery.

Continuously improve templates, formats, and methodologies for efficiency.

Internal Enablement & Thought Leadership

Contribute to business development, recruiting, training, and marketing efforts.

Mentor colleagues and elevate internal CCaaS and AI acumen.

Drive process improvements that strengthen ACG’s pre-sales approach.

Required Qualifications

5–10 years of experience in customer experience (CX), solution architecture, or pre-sales engineering at enterprise level.

Deep knowledge of CCaaS platforms, integrations, and AI-powered CX technologies.

Strong experience with solution discovery, journey mapping, ROI analysis, and executive presentations.

Proven ability to lead technical and business discussions with C-level stakeholders.

Familiarity with technical documentation tools (Visio, Lucidchart, etc.).

Excellent communication skills able to simplify complex technical concepts for non-technical audiences.

Strong analytical and problem-solving skills, with ability to propose innovative solutions.

Skills & Certifications

Bachelor’s degree in IT, Engineering, or related field.

Relevant certifications (CCaaS, AI, Cloud, or enterprise architecture).

Experience with RFP responses, proposal writing, and financial modeling.

Familiarity with cloud platforms (AWS, Azure, Google Cloud) and enterprise architecture frameworks (e.g., TOGAF).

Background in AI / GenAI / LLM integration and customer experience roadmaps.

You will love our culture if you are :

An ambitious intrapreneur who loves building new things.

Someone that loves technology, process as well as numbers – and all the space in between – to figure out the right balance of features, functionality, and affordability for each client

Comfortable communicating through a variety of mediums with many different audiences and objectives

Great at anticipating and solving problems – individually, internally, and for our clients

An organized self-starter who is always eager to learn something new

Comfortable adapting to new situations and solving new problems with the pace and occasional ambiguity that occurs in high-growth businesses

A positive force who enjoys working closely with new people and exploring new ideas

Driven by seeing your work have a direct impact

ACG has a competitive benefits package including :

100% coverage of employee health care, vision, and dental insurance

HSA & FSA plans available

& Voluntary Benefits available

401(k) plan with a 4% employer match

Generous variable comp opportunity

Work-from-home monthly incentive

Inclusive remote working environments

Team Lunch-n-learns, monthly events & happy hours

Create a job alert for this search

Solution Architect • Chicago, IL, United States

Related jobs

Promoted

Senior Solution Architect - Presales

Informatica LLCChicago, IL, United States

Full-time

Build Your Career at Informatica.We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous minds eager to solve the world's most...Show moreLast updated: 2 days ago

Promoted

Solutions Architect

VirtualVocationsNaperville, Illinois, United States

Full-time

A company is looking for a Solutions Architect - Java.Key Responsibilities Develop high-level architecture specifications, application design documents, and technical roadmaps Implement best pra...Show moreLast updated: 30+ days ago

Solution Architect

Barrow Wise ConsultingChicago, IL, USA

Full-time

Quick Apply

Enjoy problem-solving, need a venue to display your creativity, and emerging technologies pique your interest; if so, Barrow Wise Consulting, LLC is for you. As a multi-disciplined leader, you under...Show moreLast updated: 30+ days ago

Promoted

Senior Solution Architect

Rose InternationalChicago, IL, US

Full-time +1

Estimated Duration (In months) : .Airflow, Apache, Data Architecture, Databricks, Oracle, Snowflake.Experience in data architecture or solution architecture (7+ yrs). Experience designing data archit...Show moreLast updated: 9 days ago

Promoted

Solution Sales Executive, Overlay - AI Platforms

IFSItasca, IL, US

Full-time

Solution Sales Executive, Overlay - AI Platforms.FS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterpr...Show moreLast updated: 29 days ago

Promoted

Senior Architect AI and Cloud (Azure) Solutions

Publicis SapientChicago, IL, United States

Full-time

Senior Architect AI and Cloud (Azure) Solutions.In this role, you will be a key leader in designing and building the next generation of our AI-driven products and services.You will bridge the gap b...Show moreLast updated: 29 days ago

Promoted

Senior Solution Architect, Data Platforms (Financial Risk Focus)

KellyMitchell GroupChicago, IL, United States

Full-time

Our client is seeking a Senior Solution Architect, Data Platforms (Financial Risk Focus) to join their team! This position is located in Chicago, Illinois. Provide strategic vision for data architec...Show moreLast updated: 2 days ago

Promoted

D365 F&O Senior Solution Architect

Hitachi Vantara CorporationChicago, IL, United States

Full-time

Hitachi Solutions is a global Microsoft solutions integrator focused on industry-focused solutions and business transformation through Microsoft technologies. We support clients to unify, automate, ...Show moreLast updated: 30+ days ago

Promoted

AWS Solutions Architect

VirtualVocationsGary, Indiana, United States

Full-time

A company is looking for a Solutions Architect - AWS.Key Responsibilities Architect and design scalable, secure, and highly available cloud solutions on AWS Implement infrastructure as code (IaC...Show moreLast updated: 30+ days ago

OneStream Solution Architect

Baker Tilly Advisory Group, LPUSA, Illinois, Chicago

Full-time

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U. New York, London, San Francisco, Los Angele...Show moreLast updated: 30+ days ago

Promoted

Senior Presales Solution Architect

Informatica LLCChicago, IL, United States

Full-time

Build Your Career at Informatica.We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous, work-from-anywhere minds eager to ta...Show moreLast updated: 6 days ago

Promoted

Solutions Architect (Remote) (US Central)

Wallarm Inc.Chicago, IL, United States

Remote

Full-time

Wallarm is the only solution that unifies best-in-class API Security and WAAP (Next-Gen WAF) capabilities to protect your entire API and web application portfolio in multi-cloud and cloud-native en...Show moreLast updated: 30+ days ago

Promoted

Technical Solution Architect - HPC & AI (Central US)

Hewlett Packard Enterprise Development LPChicago, IL, United States

Full-time

Technical Solution Architect - HPC & AI (Central US).This role is designated Remote / Teleworker, primarily working from home. Hewlett Packard Enterprise is the global edge-to-cloud company advancing ...Show moreLast updated: 15 days ago

Solution Sales Architect Associate

Rittal LLCSchaumburg, IL, US

Full-time

Quick Apply

Rittal LLC has built a strong tradition of innovation and takes pride in a progressive approach to engineering.We design and manufacture the world’s leading industrial and IT modular en...Show moreLast updated: 30+ days ago

Salesforce Solution Architect

Diligent Tec IncCHICAGO, Illinois, USA

Full-time

Title : Salesforce Solution Architect Location : Chicago, IL –Hybrid Type : Long Term Contract JD : Show moreLast updated: 30+ days ago

Solution / Technical Architect

KonnectITChicago, Illinois, US

Full-time

Quick Apply

Solution / Technical Architect.This role is responsible for designing robust, scalable, and secure enterprise solutions that align with business needs and technical strategy.The successful candidat...Show moreLast updated: 27 days ago

Promoted

Databricks Solution Architect

MediumChicago, IL, United States

Full-time

Wavicle Data Solutions is a founder-led, high-growth consulting firm helping organizations unlock the full potential of cloud, data, and AI. We’re known for delivering real business results through ...Show moreLast updated: 1 day ago

Promoted
New!

Senior Architect - Databricks

ON Data StaffingChicago, IL, US

Full-time

We are seeking a dynamic and experienced Databricks professional to join our client, a growing Chicago-based Data & AI consultancy, as a Senior Databricks Data Architect.Databricks Data Archite...Show moreLast updated: 6 hours ago

Promoted
New!

Senior Solution Architect

Expedia, Inc.Chicago, IL, United States

Full-time

Expedia Group brands power global travel for everyone, everywhere.We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners.Our...Show moreLast updated: 17 hours ago

Promoted

Oracle Enterprise Solution Architect

iteria.usSchaumburg, IL, United States

Full-time

We are seeking a highly skilled Oracle Applications Solution Architect to join our team.The ideal candidate will have extensive experience in implementing Oracle applications and a deep understandi...Show moreLast updated: 3 days ago