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Customer Service Rep I

Customer Service Rep I

CUC Corporate BrandEaston, MD, US
5 days ago
Job type
  • Full-time
Job description

Customer Service Rep I

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

Benefits / what's in it for you?

  • Competitive base salary
  • Fantastic opportunities for career growth
  • Cooperative, supportive and empowered team atmosphere
  • Annual bonus and salary increase opportunities
  • Monthly recognition events
  • Endless wellness initiatives and community events
  • Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
  • Paid time off, holidays and a separate bank of sick time!

What you'll be working on....

  • Assist customers
  • Collect and reconcile cash.
  • Prepare daily reports and bank deposits.
  • Prepare work orders to be dispatched to operational personnel.
  • Print, reconcile and distribute reports and calculations.
  • Perform other related functions as assigned by the District Manager or Customer Service Manager.
  • Charge customer accounts for services rendered such as deliveries of propane, labor and parts.
  • Issue credits and adjustments when necessary.
  • Review figures to ensure proper accounts are being charged and billing is correct.
  • Reconcile daily payments that are received through the mail and cash drawers.
  • Reconcile all cash taken daily and prepare bank deposits.
  • Receive and transmit information to and from service, installation and delivery personnel.
  • Enter changes on customer's accounts
  • Prepare credit history checks for prospective customers.
  • Maintain customer and vendor files and store batches and reports.
  • Type correspondence.
  • Attend training seminars.
  • Order office and computer supplies.
  • Maintains good customer relations.
  • Interprets, monitors and implements company policies, as they pertain to customer service.
  • Involvement with Public Assistance Programs.
  • Keeps abreast of any changes in documentation requirements, methods of payment and reconciliation of accounts in regards to Public Assistance programs and implements procedure for handling accounts and monies.
  • Maintains and processes deposits.
  • Review budgets to determine the need for increasing budget amounts.
  • Assist in preparation of the customer budgets.

    • Who you are....

  • A minimum 2 years clerical or customer service experience is preferred.
  • Excellent written and oral communication skills.
  • Experience handling cash is required.
  • Good math aptitude, collection techniques and some account knowledge.
  • Strong computer aptitude and skills preferred.
  • Experience with MS Office and other call center technologies.

    • Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@chpk.com.

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    Customer Service Rep • Easton, MD, US

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