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Priority Banker (Onsite / Hoover, AL)

Priority Banker (Onsite / Hoover, AL)

USA JobsBirmingham, AL, US
10 hours ago
Job type
  • Full-time
Job description

Contact Center Priority Banker

At Regions, the Contact Center Priority Banker provides full-service banking to affluent clients through appropriate advice, guidance, and education on Regions' financial products and services.

Primary Responsibilities

  • Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions' financial products and services
  • Achieves required levels of inbound / outbound phone calls from the top 10% of Regions customer base
  • Educates and advises customers on products and services, including all loan and deposit @types
  • Takes ownership of customer issues and works proactively with the customer for resolution
  • Refers customers to an internal team of experts when complex financial goals and needs are recognized
  • Completes work with a limited degree of supervision
  • This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
  • This position is incentive eligible.
  • This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https : / / fedregistry.nationwidelicensingsystem.org for more information.

Requirements

  • High School Diploma or GED
  • Two (2) years of experience in customer service, sales, or banking
  • Ability to accurately observe stable and scrolling on-screen text and images
  • Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
  • Ability to operate a keyboard and mouse to @type and make on-screen selections
  • Ability to work at a computer for extended periods of time
  • If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required :
  • Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
  • Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
  • Must test on speedtest.net to confirm download speed or provide documentation from provider
  • Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed.

    • Preferences

  • College Degree
  • One (1) year of experience in lending
  • One (1) year of experience in relationship-based client consultation

    • Skills and Competencies

  • Ability to adhere to policies, procedures, and guidelines
  • Ability to handle multiple priorities simultaneously
  • Ability to problem solve
  • Ability to provide personalized customer service
  • Ability to work in a fast paced and energetic environment
  • Basic computer skills with the ability to navigate various systems
  • Intermediate knowledge of general banking, electronic banking, account opening processes and credit card products and services
  • Strong communication and customer focus
  • Strongly preferred
  • One (1) year of banking experience
  • Class dates : 2025
  • October 20 or Dec 1
  • 5 week- Training Work Schedule : Onsite
  • (Monday-Friday 8 : 00am-5 : 00pm)
  • Work Schedule following training : Onsite
  • 4 days Monday-Friday 10am-7pm CST (off days Tuesday, Wednesday or Thursday)
  • AND
  • Saturday or Sunday 8am-5pm CST- Work from home
  • Off days will be assigned based on business needs
  • May be required to work select bank holidays.
  • Position Type
  • Full time
  • Compensation Details
  • Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include : experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
  • The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
  • Job Range Target :
  • Minimum :
  • $41,600.00 USD
  • Median :
  • $46,970.00 USD
  • Incentive Pay Plans :
  • This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
  • Benefits Information
  • Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
  • Paid Vacation / Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program
  • Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.
  • Location Details
  • Riverchase Operations Center
  • Location :
  • Hoover, Alabama
  • Equal Opportunity Employer / including Disabled / Veterans
  • Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
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