Food and Beverage Supervisor

MISSION

Assist the Food & Beverage Manager in all duties and responsibilities. Assume all managerial responsibilities in the absence of the Food & Beverage Manager. Help coordinate the foodservice activities of the Restaurant, Bar and Deli. Assist in purchasing and inventorying F&B supplies, equipment, and food and beverages. Ensure all Food & Beverage outlets meet all cleanliness and safety standards. Assist in the hiring, training, scheduling, and supervision of staff members. Assist in developing marketing strategies, and implement advertising and promotional campaigns to increase business. Review financial transactions and monitor budget to ensure efficient operations and to ensure expenditures stay within budget limitations.

REPORTS TO

Food and Beverage Manager

SUPERVISES

Bartenders, Cocktails Servers, Servers, Service Assistants, Greeters and Deli Attendants

PRIMARY FUNCTIONS

• Assist with staff hiring, supervision, scheduling, training and development
• Ensure all LSI HR policies and employment practices are followed in banquet and F&B departments
• Assist with purchasing produce, meats, poultry, fish and seafood, supplies, beverages, and equipment
• Assist in receiving and checking all F&B orders to ensure accuracy and adherence to specifications
• Help supervise inventories
• Help supervise the cleaning and maintenance of F&B facilities and equipment
• Assist in investigating and resolving any food quality or service complaints
• Regularly inspect all F&B outlets and storage areas to ensure that health and safety regulations are met
• Assist in monitoring F&B budgets and controlling labor and food/beverage costs
• Stay informed of and communicate special requests or last-minute changes that will affect either the food production or service for an event
• Maintain knowledge of local competition and general industry trends
• Be knowledgeable about the duties and responsibilities of all F&B positions; be able to fill in wherever and whenever needed
• Solicit feedback from customers on a regular basis
• Conduct daily Stand Up meetings for the F&B department
• Supervise the restaurant floor during peak times to ensure guest satisfaction and staff support
• Other responsibilities or projects as assigned by the Food & Beverage Manager

DRIVERS of SUCCESS

• Restaurant Management Skills and Experience
• Communication and Interpersonal Skills
• Hiring, Training, and Coaching Skills
• F&B Industry Knowledge
• Initiative and Leadership
• Marketing and Selling Skills
• Organization Skills

PERFORMANCE MEASUREMENT

• Banquet and F&B P&L’s versus Budget
• Quarterly Audit Scores
• Facility and Customer Service Walkthrough Scores
• Staff Retention and Successful Performance
• Staff Satisfaction (Upward Feedback, Associate Survey Scores)
• Customer Retention and Satisfaction; Customer Feedback
• Health Department and OSHA Inspection Results

ESSENTIAL PHYSICAL REQUIREMENTS

Qualified candidate, with or without reasonable accommodations, must be able to:

• Write, speak clearly, read, hear and see
• Stand for prolonged periods of time
• Demonstrate manual dexterity
• Handle knives, glasses, breakables, etc. with care
• Bend, lift, and carry up to 40 lbs.
• Operate kitchen equipment
• Perform light telephone and typing work
• Perform some seated desk work