Sample Management Technician

Specimen Handling Technician

Job Description

We are seeking a detail-oriented and customer-focused technician to join our laboratory team. This role is critical in ensuring accurate specimen handling, data integrity, and exceptional client service throughout the testing process. The ideal candidate will have experience in laboratory operations and customer service, with a strong understanding of regulatory compliance and medical terminology.

Responsibilities

Properly handle and prepare received specimens for laboratory testing.

Perform data entry and quality control of sample information in a Laboratory Information Management System (LIMS).

Scan and organize documentation to support testing workflows.

Review test requisition forms and shipment manifests to ensure documentation matches received samples.

Resolve sample and document discrepancies by collaborating with team members.

Ensure customer satisfaction throughout the laboratory processing cycle.

Route specimens to appropriate workflows for downstream testing.

Serve as the primary customer contact for all laboratory tests (clinical, pharma, and clinical trial).

Manage customer needs from kit / sample delivery to final reporting and deliverables.

Maintain a complaint log and escalate issues to leadership as needed.

Ensure policies and procedures reflect current practices.

Maintain accurate billing and reimbursement records for clinical samples.

Track and log current samples in testing.

Perform quality checks on all customer deliverables, partnering with team members for secondary QC when required.

Train new personnel as needed.

Essential Skills

High School diploma required; Associate’s degree (AA or AS) strongly preferred.

Minimum 1 year of experience equivalent to a Specimen Handling or Assistant Lab Technician or related field.

At least 2 years of customer service experience required.

Additional Skills & Qualifications

Demonstrated proficiency in computer skills, such as word processing, Excel, and information systems.

Excellent verbal and written communication skills.

Understanding of regulatory compliance and HIPAA.

Knowledge of working with potentially biohazardous specimens.

Knowledge of medical terminology.

Positive can-do attitude and the ability to adapt and be flexible in a fast-paced and evolving work environment.

Pay and Benefits

The pay range for this position is $18.50 - $18.50 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in West Sacramento,CA.

Application Deadline

This position is anticipated to close on Oct 10, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.