Mortgage Operations Specialist

Position Summary:

The Mortgage Operations Specialist serves a multi-purpose role and fulfills the responsibilities of a Mortgage Loan Specialist (Processor), Closing Coordinator, and Department Support. This position is responsible for delivering quality customer experiences to current and potential customers. Employees in this position must demonstrate a general knowledge of Mortgage Lending from Application to Funding. The Mortgage Operations Specialist must possess a positive attitude, good communication skills and a strong work ethic.

Responsibilities:

• Emulate SSB&T Core Values

Processing Specific:

• Reviews and establishes loan e-folder for all required documentation including income, credit report, bank statements, IDs, purchase contract, refi documents, real estate owned documentation, etc.

• Orders flood certs, tax transcripts, title commitments, tax certificates, appraisal, survey (if needed), insurance policies, payoffs, verifications of employment, verifications of mortgage, credit supplements, FHA/VA case #, etc.

• Requests any additional documentation needed from borrower, realtor, builder, title company, surveyor, insurance company, credit vendor, etc.

• Run fraud report, LDP/GSA inquiries, FNMA Desktop Underwriter, FreddieMac Loan Prospector, Mavent, pre-close credit report, etc.

• Submits complete loan file to underwriting for approval and or conditions

• Requests all Conditional Approval conditions for submission to UW for Final Approval

• Utilizes Loan Closing Checklist and prepares request for documents.

• Prepares Changed Circumstance Loan Estimates (COC) for changes in fees that occur during loan processing

• Compiles credit file for upload to investor to purchase

• Other duties as assigned

Closing Coordinator Specific:

• Reviews UW approval, fees itemization, invoices and borrower receipts.

• Confirms loan passes compliance review from Approval to Funding.

• Submits request for Closing Disclosure and loan documents from fulfillment vendor.

• Reviews Closing Disclosure for accuracy, updates Encompass accordingly.

• Sends Initial Closing Disclosure to borrowers in prescribed timeframes and methods.

• Coordinates closing dates and times with all parties involved in the transaction.

• Reviews closing document package from fulfillment vendor for accuracy prior to closing.

• Assists fulfillment vendor & title company with documentation required for loan funding.

• Prepares Funding Reconciliation for approval

• Prepares Wire request for funding and approval.

• Moves milestone to Funding in Encompass after funding authorization number is received.

• Assigns executed loan documents to appropriate eFolder buckets in order to be shipped.

• Compiles documents and builds Horizon package and sends to Loan Operations department to book loan on Horizon system.

• Assists Secondary Market Specialists with documents requested from investor for loan purchase.

• Mails Goodbye Letters and insurance change notices for sold loans

Department Support:

• Answers incoming phone calls for department

• Greets customers who come in person to the office

• Assists Loan Operations personnel with payments, payoff issues and refunds for Mortgage Loans Held for Sale

• Reviews mailing address report monthly to ensure proper mailing addresses are loaded into Horizon correctly for year-end statements

• Assists Loan Officers and department with community involvement and events

• Other duties as assigned

Requirements

• High School diploma or equivalent

• Associates or Bachelor's Degree preferred

• 3 years real estate loan experience in a financial institution or title company

• Knowledge of real estate loan documents, title documents, insurance policies, tax information, etc.

• In-depth knowledge of current mortgage lending guidelines as well as state and federal regulations

• Exceptional attention to detail and strong organizational skills

• Must be able to efficiently multi-task with accuracy.

• Excellent interpersonal, written and oral communication skills

• Computer skills: Microsoft Office products, Outlook and Encompass or similar LOS