Agile Product Owner Director - PBM Operations BPO - Hybrid

Business Product Operations Manager

Express Scripts' Business Product Operations (BPO) team serves as a liaison between business and technology to ensure capabilities support complex, large-scale implementations, new product / product enhancements and client commitments. This position is responsible for BPO technical capabilities with a primary focus on client specific technological needs which includes management, oversight, and implementation of enterprise-wide, large-scale cross-functional initiatives or as a primary stakeholder to those initiatives. The BPO is responsible for business capabilities oversight and delivery, data governance and stewardship, pharmacy regulatory and telecommunication compliance, and supporting business stakeholders across the enterprise. This role is responsible for supporting the clinical and benefit tool optimization aligning standards, supporting client needs and maintaining benefit tools (Benefit Explorer, Benefit Administrator, Benefit Testing Tool, etc.).

This position is also responsible for managing all aspects of a BPO team including collaboration with portfolio management on technology capacity and resource allocation, daily interface with Technology Product Owners (TPO) leveraging Agile methodology, appropriate escalation with business and technology, informed and collaborative relationships with business stakeholders and all levels of the technology organization. The BPO serves as a trusted advisor to clients and internal business and is expected to have a deep working knowledge across a broad ecosystem of technology capabilities and interconnections between tools.

Responsibilities :

• Ensure all interactions with clients are clear, concise, and easily understandable.
• Identify, define, advocate, prioritize, communicate, and manage the execution of corporate-wide, business specific initiatives requiring technology enablement.
• Collaborate cross-functionally across business areas to ensure initiatives are prioritized, planned and delivered appropriately & timely, while aligning to enterprise goals and addressing obstacles.
• Directly and indirectly manage teams to achieve expected deliverables across multiple functions, domains and sub-domains.
• Manage all BPO team responsibilities including staff training and development. Develop, coach, and grow the team - fostering a positive team environment while maintaining a high degree of accountability and service delivery.
• Ensure initiative testing plans are effective and complete and support post deployment review.
• Work closely with business leaders to ensure that business value justifications align to the Value Based Prioritization process.
• Mitigate escalations / concerns / issues, identify accountability and back up / alternate strategies to deliver timely solutions to the business.
• Represent the BPO organization in client meetings and large-scale strategic efforts, providing system knowledge, innovative thinking, and thoughtful contributions to support innovative solutions.
• Represent the enterprise in a professional manner while actively serving as an expert externally, as needed.

Qualifications :