Total Loss Settlement Supervisor

Total Loss Settlements Supervisor

As a Total Loss Settlements Supervisor at Snapsheet, you are a seasoned total loss handler & natural leader, motivated by building and mentoring a highly competitive team that's hungry for constant improvement. You excel at coaching effective communication, empowering your team to confidently interact with vehicle owners, lienholders, storage facilities, and carrier customers. You are a strategic problem-solver, not just for individual claims but for developing team-wide strategies to navigate the day-to-day challenges of total loss settlements. You'll leverage your expertise in total loss evaluations, settlement processes, salvage regulations, and state compliance to guide your team through the most complex issues. You love working in an ever-evolving environment where your ability to adapt, provide constructive feedback, and drive performance is highly valued. You want to work for a company where you can make a real impact on both a team and the business, all from the comfort of your home office.

Is this you? Keep reading for more detail.

Responsibilities

• Oversee the full lifecycle of claims, including claim creation, assignment, and SOP adherence.
• Drive adjuster results to meet client KPIs.
• Provide direct coaching, one-on-ones, training sessions for your team.
• Own people and HR-related tasks and disciplinary actions.
• Assist in hiring and onboarding.
• Take ownership of various reporting tasks.
• Compile, analyze and deliver reports on team performance and carrier-specific results to both your team and leadership.
• Work together with management to forecast department needs and success.
• Maintain a high standard of quality through regular audits of open and closed files.
• Complete call quality assessments.
• Track escalations to identify trends and training opportunities.
• Serve as a key point of contact for customer or client escalations.
• Manage incoming communications from adjusters, insureds, and / or claimants.
• Ensure full file resolution of escalated claims.

Qualifications

Benefits & Perks

Snapsheet is an equal opportunity employer.