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Front Office Associate
Front Office AssociateChildren's Healthcare of Atlanta • Cartersville, Georgia, USA
Front Office Associate

Front Office Associate

Children's Healthcare of Atlanta • Cartersville, Georgia, USA
8 days ago
Job type
  • Full-time
Job description

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Work Shift

Day

Work Day(s)

Friday Monday Thursday Tuesday Wednesday

Shift Start Time

8 : 00 AM

Shift End Time

5 : 00 PM

Worker Sub-Type

Regular

Childrens is one of the nations leading childrens hospitals. No matter the role every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. Were committed to putting you first and that commitment is at the heart of our company culture : People first. Children always. Find your next career opportunity and make a difference doing what you love at Childrens.

Job Description

The Front Office Associate Primary Care is the first point of contact for patients and their families at the primary care practice. This role is responsible for creating a welcoming environment coordinating patient check-in and check-out handling scheduling insurance verification billing collections and supporting administrative functions to ensure smooth day-to-day operations of the office. Collaborates with appeals department to overturn claims denial.

Experience

  • One year of front office or customer service experience in a healthcare setting

Preferred Qualifications

  • College degree
  • Knowledge and utilization of patient registration systems insurance verification systems and / or Medicaid portals
  • Pediatric office setting

    • Education

  • High school diploma or equivalent

    • Certification Summary

  • No professional certifications required

    • Knowledge Skills and Abilities

  • Knowledge of medical terminology
  • Proficient in EMR systems and basic computer applications (Word Excel email)
  • Excellent interpersonal organizational and communication skills
  • Excellent customer service skills
  • Proven ability to multitask in a fast-paced environment

    • Job Responsibilities

  • Greet patients and families with a friendly and professional demeanor.
  • Assist patients in completing intake questionnaires in MyChart.
  • Verify patient insurance through batch eligibility or on demand. Contact patients whose insurance is inactive or the PCP is incorrect.
  • Check in patients verify demographics and insurance information responsible party secondary insurance PCP etc.
  • Check out patients collect copays coinsurance deductibles and outstanding balances. Understand insurance rules and explain to patients. Review charge capture adding modifiers linkage as needed. Collaborate with clinical staff to ensure accuracy. Provide follow-up instructions and schedule next appointment.
  • Monitor patient accounts and assist with collecting outstanding balances.
  • Assist patients with billing questions payment plans and financial paperwork.
  • Ensure daily payment reconciliation.
  • Schedule appointments and manage provider calendars.
  • Knowledge of primary care well visit and immunization schedule.
  • Recall reminders and follow up all missed appointments.
  • Answer multi line incoming calls respond to inquiries and direct calls appropriately. Follow protocols for giving clinical advice and identifying urgent / emergent issues.
  • Maintain patient confidentiality and adhere to HIPAA regulations.
  • Update and maintain accurate patient records in the electronic medical record (EMR) system.
  • Process referrals prior authorizations and medical record requests.
  • Assist in form completion -sports camp etc.
  • Manage incoming and outgoing mail faxes scans and other communications.
  • Ensure waiting area and front office are clean organized and child friendly.
  • Collaborate with clinical staff to support patient flow and service excellence.

    • Childrens Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race color sex religion national origin citizenship age veteran status disability or any other characteristic covered by applicable law.

    Primary Location Address

    210 E Felton Rd

    Job Family

    Patient Access

    Required Experience :

    IC

    Key Skills

    Airside Operations,Desktop Support,Corporate Risk Management,Gallery,Agile Testing,Humming Bird

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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