Financial Aid Counselor

Position Details

Position Information

Position Title

Financial Aid Counselor

Requisition #

S01474P

FLSA

Exempt

Location

IIT-Mies Campus (MC), 10 West 35th St., Chicago

Department

Financial Aid Office

GENERAL DESCRIPTION

A financial aid counselor is responsible for management of student accounts, as well as program management for different segments of institutional, federal, and state funding. This position serves the Office of Financial Aid as a first point of contact for counseling students, covering the Welcome Desk, managing specific scholarship programs, adjusting accounts for federal work study payments and serving as support for the office communications plan.

Benefits

Our commitment to employee well-being is reflected in our competitive benefits package located here :

COMMUNICATIONS

Serves the IIT community regarding any issues pertaining to the financial aid process. This includes in person student and family appointments, email and phone counseling as well as in person events. Handles communication with any outside organizations required to process student aid, including the Department of Education and other organizations as needed.

CUSTOMER SERVICE

Excellent customer service required when working with university staff, outside vendors and current and prospective students. The ability to maintain student confidentiality is essential in this position.

Special Schedule Requirements

EEOC Statement

Illinois Institute of Technology is an EEO / AA / Title VI / Title IX / Section 504 / ADA / ADEA employer committed to the principle of diversity and welcomes applicants who bring varied perspectives, experiences, and backgrounds to the university community. The university provides equal employment opportunities of race, color, national origin, sex, religion, age, sexual orientation, gender identity, Veteran, or disability statues, and any other legally protected class. All qualified applicants will receive equal consideration for employment.

Qualifications

Education & Experience

• Bachelors' degree required
• Prior customer service experience required
• Analytical skills required
• Good communication skills (written and verbal) required
• Bi-lingual preferred

Knowledge & Skills

SUPERVISION & BUDGET AUTHORITY

N / A

Physical Environment and Requirements

Office environment

Certifications and Licenses

List any certifications or licenses that are either required or helpful in performing the job, designating whether required or preferred.

N / A

Key Responsibilities

Key Responsibility

Counseling : serve students on the front line as first point of contact for general questions and counseling.

Percentage Of Time

50

Key Responsibility

Eligibility Review : monitor accounts for compliance cross-check and assist students in processing aid appeals.

Percentage Of Time

35

Key Responsibility

Program Management : serve as a point of contact for special populations served by the office.

Percentage Of Time

10

Key Responsibility

Events : represent the university at various events.

Percentage Of Time

Posting Information

Work Hours

Monday thru Friday 8 : 30 a.m. to 5 : 00 p.m.

Position Category

Full Time

Posting Date

08 / 26 / 2025

Closing Date

Posted Until Filled

Yes

Quicklink for Posting