Sr Client Success Manager

About Agero :

Wherever drivers go were leading the way. Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology strengthening our clients relationships with their customers. As the #1 B2B white-label provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected. This includes : an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others. Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually. Agero a member company of The Cross Country Group is headquartered in Medford Mass. with operations throughout North America. To learn more visit For technical and other select roles your first day will be spent at our HQ in Medford MA to facilitate a smooth onboarding experience. Willingness to travel is required as you may need to attend on-site team meetings from time to time.

Role Description and Mission :

The Senior Client Success Manager (CSM) is an exciting opportunity to join a high-growth entrepreneurial team within our Insurance LOB. This business unit is powered by an industry leading software platform and backed by Agero a market leader with decades of experience serving the automotive services industry. The role will join a select team tasked with the mission to provide quality services and efficient processes to insurance clients thereby achieving mutual goals of growth profitability and customer satisfaction. This individual leads all daily client facing activities for assigned vertical markets and aligned client addition the Senior CSM is responsible for management and expansion of Insurance partnerships and general account partnership activities.

The Senior CSM is principally accountable for relationship sustainability expansion service excellence financial and goal attainment. The ability to effectively engage and influence efforts with internal stakeholder groups (e.g. Business Development Operations Product Marketing IT Sales Engineering and Billing) is essential for delivering successful outcomes.

Key Outcomes :

• Establish and manage both executive and working-level (Up and Across) relationships with current and potential clients
• Responsibility for the financial performance health and oversight of the assigned client base including the ability to understand key financial drivers and influences
• Evaluate strategies and opportunities through market sizing revenue and profit potential competitive set strategic nature product requirements permission to sell and overall GTM strategy
• Be the internal client advocate at Agero to ensure client needs are understood and met by key stakeholders and senior leadership
• Deliver and inform internal and external stakeholders when it comes to key performance indicators including identifying key insights and trends while ensuring service agreement commitments. Assemble the right cross-functional teams when required to address any needs or resolve issues the clients may have
• Prepare and deliver business reviews to internal senior leadership updating on progress and roadblocks
• Proactively guide and educate clients towards best practices to improve their utilization of Agero services and outcomes
• Develop and prepare client meeting agendas content lead presentations quarterly and annual reviews and direct participation of others on the team
• Demonstrate critical thinking skills in managing complex customer issues from inception to resolution
• Lead select strategic projects and service agreement negotiations collaborating with internal stakeholders in Marketing Legal Product and Service Delivery

Qualifications :

Hiring In :

United States : Arizona California Florida Georgia Illinois Massachusetts Michigan New Hampshire New Mexico New York State North Carolina Tennessee Virginia

The anticipated closing date to submit applications for this role is December 28th.

The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location experience job related skills and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.

National Pay Range

$95000 $130000 USD

Life at Agero :

At Agero youll find a workplace where your unique perspective is not just welcomed its celebrated. We believe that our differences make us stronger and were committed to creating an environment where every employee feels a sense of belonging. If youre looking for a company that values your individuality provides opportunities for growth and champions open communication Agero is the place for you. Join our team and help us drive the future of driver assistance while experiencing a workplace where you can truly thrive.

Benefits Built for Well-being :

Ageros innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being encourage personal development and ensure financial stability. Our benefits include :

For Contact Center Roles : Accrual of up to 3 weeks Paid Time Off per year paid sick leave and ten paid holidays annually.

Join Agero and experience a workplace that invests in your success both personally and professionally.

Required Experience :

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full Time

Experience : years

Vacancy : 1