IT Service Desk Technician

A company is looking for an IT Service Desk Professional I to provide technical support in a remote capacity.

Key Responsibilities

Provide timely solutions to IT problems to minimize downtime

Document known issues and collaborate with project teams to enhance knowledge

Deliver over-the-phone technical support for desktop applications and network troubleshooting

Required Qualifications

At least six months of related experience or a combination of experience and technical certifications

Proficiency in troubleshooting and installing computer, printer, and network systems

Ability to diagnose and resolve issues with Microsoft products and healthcare applications

Willingness to work flexible hours, including evenings, weekends, and holidays