MIS Operations Help Desk Technician

JOB RESPONSIBILITIES :

• Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount. Performs services and analyses for improvements as assigned.
• Responsible for responding to service requests to the MIS help extension by utilizing general knowledge and problem-solving skills or to recommend proper MIS personnel for response.
• Maintains supported systems as required. Includes running backups, editing system data, running reports, troubleshooting, etc...
• Responsible for assisting with necessary changes to telephone system hardware and cabling.
• Sets up new accounts within the telephone system.
• Performs LAN maintenance as directed by the Systems group as necessary.
• Responsible for knowledge of, and adherence to Company and Departmental Policies.
• Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships.
• Communicate (both written and verbal) with and promote positive team members and guest relations.
• Maintain professionalism at all times when working with other team members and / or guests.
• Performs all other duties as assigned.

JOB REQUIREMENTS :

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