Public Safety Telecommunicator - Rice / Steele 911 Dispatch Center

Public Safety Telecommunicator

The Rice / Steele 911 Center located in Owatonna, MN is currently accepting applications! Starting pay of $27.41 to $31.77 based on public safety experience. Shift and weekend differential of $0.75 added for all hours worked 6 : 00pm-6 : 00am and all day time weekend hours worked 6 : 00am-6 : 00pm.

Additional pay opportunities for Communications Training Officers and Acting Lead assignments.

Under general supervision, the Public Safety Telecommunicator is responsible for receiving and prioritizing all emergency and non-emergency requests for service and for dispatching appropriate public safety personnel and equipment in response to calls for service. This position is of critical importance for community and public safety, operating 24 / 7; including nights, weekends, and holidays. Employees are required to use computer technology, which requires a high level of accuracy, attention to detail, and multi-tasking skills.

Examples of duties include :

• Answering and dispatching calls
• Gathering information via multi-channel radio, 911 emergency and non-emergency phone systems, and computer terminal
• Answering incoming calls (radio and telephone). Ascertain nature of situation and its location
• Monitoring radio activities and providing supplemental information, personnel, and equipment
• Dispatching police, fire, EMS, rescue, and reserves and monitoring all radio channels
• Utilizing extensive training, departmental policies, procedures, and guidelines, mandates, and laws governing a dispatcher's response and conduct to determine appropriate procedure and necessary action
• Making calls for officers : tow request, detox, judges, public works, etc.
• Operating CAD to enter, receive, and manipulate associated data, tracking activity and location of personnel and equipment
• Monitoring severe weather and sounding sirens, when needed
• Maintenance and administration of equipment
• Monitoring multiple radio channels on ARMER. Assisting in coordinating activities between law enforcement, fire / rescue, medical, emergency management, municipal utility, and County Highway units operating in the field
• Utilizing the CAD and Records Management Systems (RMS) to their fullest capacity
• Operating National Crime Information Center (NCIC) / Minnesota Justice Information Systems (MNJIS) terminal to exchange information with other law enforcement agencies and verify driver records, vehicle registrations, criminal histories, stolen and recovered property, etc.
• Operating public notification system by sending out emergency notifications to the public or page out SWAT, dive team, or others as needed
• Data processing
• Requesting, disseminating, entering, verifying, modifying, and canceling protected data through computerized terminals linked to State, Federal, Interstate, and local Law Enforcement systems to include but not limited to; driver and motor vehicle information, National Crime Information Center (NCIC) 'hot files'; criminal histories; persons, property, vehicle, and other restricted data files
• Assisting records and jail staff with entering and removing NCIC / MNJIS records
• Providing general information not limited to; filing police reports, impounded vehicles, returned property, locations in the county; various telephone, address, and contact information, special event information, etc.
• Searching databases for information requested by officers
• Court attendance, if necessary
• Other duties
• Notifying Shift Supervisor of all critical incidents or other matters requiring their attention
• Answering questions and complaints from the public in a courteous and tactful manner
• Training new employees
• Maintaining a clean and respectful work environment while on duty

Minimum position requirements include :

Desired qualifications include :

Required licenses / certifications include :

Training for the above certifications are provided by the employer and required within six months of hire as a condition of continued employment.

This position involves full-time hours which are generally a 12-hour shift in a 24 / 7 / 365 environment. You may be required at times to work outside of your regularly scheduled hours under certain circumstances.

The selection process may include, but not limited to : a job-related interview process, typing and comprehension testing, criminal history background check, background investigation, and psychological evaluation.