Talent.com
Member Services Associate (COLORADO SPRINGS)

Member Services Associate (COLORADO SPRINGS)

UsaaUS
4 hours ago
Job type
  • Permanent
Job description

Why USAA?

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing.

Our Licensed Insurance Customer Service role may be a new career for you. Theres a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.

Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, youll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.

For new hires starting in August, September, October , November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment.

We are currently seeking dedicated Property & Casualty (P&C) active producer / agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office . This schedule may require working evenings up to 10 : 00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6 : 00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month.

As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members financial security.

What you'll do :

  • Facilitate the member experience by answering phone calls, emails, and other requests from members.
  • Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.
  • Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.
  • Efficiently operate in a contact center environment and navigate multiple systems / programs while maintaining an engaging member interaction that occurs across multiple channels.
  • Maintain required Property & Casualty (P&C) licenses and state registrations.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have :

  • High School Diploma or GED equivalent
  • Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence / or state of hire and ability to acquire additional licenses for other states as needed
  • 1 year of customer service experience in insurance, financial services and / or relevant direct customer service and / or sales experience
  • Ability to prioritize and multi-task, including navigating through multiple business applications
  • What sets you apart :

  • US military experience through military service or a military spouse / domestic partner
  • Prior experience in a fast-paced contact center environment
  • Compensation range : The hiring range for this position is : $46,370 - $50,300.

    Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

    Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

    The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

    Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

    For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

    Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

    USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Create a job alert for this search

    Member Service Associate • US

    Related jobs
    • Promoted
    • New!
    Insurance Professional - Sales and Service (COLORADO SPRINGS)

    Insurance Professional - Sales and Service (COLORADO SPRINGS)

    UsaaUS
    Full-time
    Do you have the right skills and experience for this role Read on to find out, and make your application.At USAA, our mission is to empower our members to achieve financial security through highly ...Show moreLast updated: 4 hours ago
    • Promoted
    Travel Physical Therapist (PT) in Parsons, KS

    Travel Physical Therapist (PT) in Parsons, KS

    AlliedTravelCareersParsons, KS, US
    Full-time +1
    AlliedTravelCareers is working with Delta Healthcare Providers to find a qualified Physical Therapist (PT) in Parsons, Kansas, 67357!. Compensation : $2,320 - $2,720 estimated weekly pay .Start : ASA...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Occupational Therapist (OT) - $2,956 per week in Independence, KS

    Travel Occupational Therapist (OT) - $2,956 per week in Independence, KS

    AlliedTravelCareersIndependence, KS, US
    Full-time
    AlliedTravelCareers is working with Medical Solutions to find a qualified Occupational Therapist (OT) in Independence, Kansas, 67301!. A facility in Independence, KS is seeking its next amazing OT (...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    United States Customs and Border Protection Officer

    United States Customs and Border Protection Officer

    U.S. Customs and Border ProtectionNowata, Oklahoma, US
    Full-time +1
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: less than 1 hour ago
    • Promoted
    • New!
    Clinical Supervisor (RN)

    Clinical Supervisor (RN)

    Agape Care GroupNowata, OK, United States
    Full-time
    Join Our Team as an RN Clinical Supervisor.We are looking for impeccable leaders to join our team who are committed to creating meaningful patient experiences. As a clinical supervisor, you'll manag...Show moreLast updated: 3 hours ago
    • Promoted
    Travel Occupational Therapist (OT) - $2,447 to $2,626 per week in Parsons, KS

    Travel Occupational Therapist (OT) - $2,447 to $2,626 per week in Parsons, KS

    AlliedTravelCareersParsons, KS, US
    Full-time
    AlliedTravelCareers is working with Host Healthcare to find a qualified Occupational Therapist (OT) in Parsons, Kansas, 67357!. Host Healthcare is an award-winning travel healthcare company with an ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    U.S. Customs and Border Protection Officer

    U.S. Customs and Border Protection Officer

    U.S. Customs and Border ProtectionNowata, Oklahoma, US
    Full-time +1
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: less than 1 hour ago
    • Promoted
    • New!
    Physical Therapist

    Physical Therapist

    Encompass HealthChelsea, OK, US
    Full-time +1
    Physical Therapist Career Opportunity - PRN / Pool positions Available.Join a Team That Puts Your Passion for Care First. Are you seeking a fulfilling career that feels like home and lets you make a m...Show moreLast updated: 9 hours ago
    • Promoted
    Food Service Shift Supervisor

    Food Service Shift Supervisor

    Braum'sINDEPENDENCE, Kansas, US
    Full-time
    Shift Supervisor Restaurant - Food Service Supervisor - ManagementIf you are a positive, energetic person looking for a career that offers an excellent compensation package and the chance for advan...Show moreLast updated: 7 days ago
    • Promoted
    Store Associate

    Store Associate

    DierbergsUS
    Full-time +1
    Store Associate • Part Time or Full Time • Dierbergs Markets.Looking for a job where you connect with co-workers, brighten the day of customers and tackle a variety of tasks?.Hometown Store and the...Show moreLast updated: 6 days ago
    • Promoted
    JOIN OUR GROWING UROLOGY TEAM

    JOIN OUR GROWING UROLOGY TEAM

    Labette HealthParsons, US
    Full-time
    Seeking BE / BC Urologist to join our Mayo Clinic trained Urologist and his APRN in serving this region.Collegial medical staff with many young providers that frequently socialize.We are seeking a pr...Show moreLast updated: 30+ days ago
    Member Services Advocate

    Member Services Advocate

    Imagine360USA
    Full-time
    Quick Apply
    Imagine360 is currently seeking a Member Services Advocate to join the team!.The Member Services Advocate (MSA) provides specialized case management, advocacy and education to members while fulfill...Show moreLast updated: 19 days ago
    • Promoted
    Food Service Shift Supervisor (NIGHT)

    Food Service Shift Supervisor (NIGHT)

    Braum'sPARSONS, Kansas, US
    Full-time
    Shift Supervisor Restaurant - Food Service Supervisor - ManagementIf you are a positive, energetic person looking for a career that offers an excellent compensation package and the chance for advan...Show moreLast updated: 30+ days ago
    • Promoted
    Cashier Team Member (Front End Service) - Part Time

    Cashier Team Member (Front End Service) - Part Time

    Whole Foods MarketUS
    Part-time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...Show moreLast updated: 3 days ago
    • Promoted
    • New!
    Host Home Provider

    Host Home Provider

    BrightSpring Health ServicesParsons, KS, United States
    Full-time
    A Host Home provider is an independent contractor who opens their home and heart to an adult with a development disability. Depending on the individual, supports will likely include support with per...Show moreLast updated: 13 hours ago
    • Promoted
    • New!
    Member Support Specialist (COLORADO SPRINGS)

    Member Support Specialist (COLORADO SPRINGS)

    UsaaUS
    Full-time
    Do you have the right skills and experience for this role Read on to find out, and make your application.At USAA, our mission is to empower our members to achieve financial security through highly ...Show moreLast updated: 4 hours ago
    • Promoted
    • New!
    Customer Service Advisor (COLORADO SPRINGS)

    Customer Service Advisor (COLORADO SPRINGS)

    UsaaUS
    Permanent
    Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. At USAA, our mission is to empower our members to achieve financial securit...Show moreLast updated: 4 hours ago
    • Promoted
    • New!
    Member Experience Advisor - Insurance Support (COLORADO SPRINGS)

    Member Experience Advisor - Insurance Support (COLORADO SPRINGS)

    UsaaUS
    Full-time
    Do you have the right skills and experience for this role Read on to find out, and make your application.At USAA, our mission is to empower our members to achieve financial security through highly ...Show moreLast updated: 4 hours ago