Customer Success Manager

As a  Customer Success Manager (CSM)  at DemandTec, you will be responsible for ensuring the long-term success and satisfaction of a portfolio of enterprise or CPG clients. You will serve as a strategic partner and customer advocate, working cross-functionally to deliver value, drive adoption, and help customers achieve measurable business outcomes through DemandTec’s solutions.

This role is ideal for someone who thrives on building relationships, solving problems, and ensuring customers extract maximum value from a SaaS platform.

Key Responsibilities

🤝 Customer Relationship Management

• Own and manage the customer relationship for a portfolio of accounts across their lifecycle—from onboarding to renewal.
• Build strong relationships with client stakeholders, including key business users and executive sponsors, to become a  trusted advisor .
• Lead regular check-ins and  Quarterly Business Reviews (QBRs)  to track progress, adoption, and business outcomes.

🎯 Success Planning & Adoption

📈 Advocacy & Expansion

🔗 Internal Collaboration

Requirements