Director, eCommerce Product Management - Cruise Ticket

Director, eCommerce Product - Cruise Ticket

One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone. We are looking for an amazing Director, eCommerce Product - Cruise Ticket to fill this role, which is based in our Fort Lauderdale office.

The Director of e-Commerce Product for Cruise Ticketing leads the strategic vision, development, and optimization of the digital cruise ticketing experience across platforms. This role is responsible for driving innovation and seamless customer journeys from booking to boarding, ensuring alignment with brand standards and business goals. The main objective is to constantly optimize conversion, lead generation, and the functionality of the eCommerce channels, to provide best-in-class content and experience to platform users.

Responsibilities

Provide strategic leadership and vision for the direction of the e-commerce cruise ticket experience for all available digital platforms. This includes business case development, product road mapping, design, front-end engineering, launch, and continuous optimization. Monitor market trends, competitive dynamics, and emerging technologies to ensure the booked guest portfolio remains aligned with the most commercially impactful innovations. Shape the product roadmap to reflect priorities by identifying and advancing initiatives that drive measurable business outcomes. Balances the needs towards the longer-term vision, with shorter-term opportunities. Works closely with technology and engineering to drive the development and frequent releases. Lead collaboration across product, design, engineering, marketing, and operations teams. Ensure seamless execution of product initiatives from ideation to launch. Champion a user-first approach to enhance the digital ticketing journey. Use customer feedback, usability testing, and analytics to drive continuous improvement. This role requires extensive experience in developing business cases, managing capital requests, and owning multi-million-dollar budgets; it also requires a solid understanding of accounting rules for expense and capital activities, as well as, strong financial acumen, including forecasting, variance analysis, and ROI tracking, to support strategic and 7+ figure investments that are optimized for the best ROI. The successful candidate monitors KPIs such as conversion rates, ticketing completion rates, and customer satisfaction. Leverage data insights to prioritize features and optimize performance. Manage product backlogs, sprint planning, and iterative releases using agile methodologies. Ensure timely delivery of high-impact features and enhancements.

Requirements

Computer Science, Economics, or a related Engineering field preferred. Marketing, eCommerce or Digital Sciences. MBA a plus. 8+ years related experience (product management / marketing). 5+ years of management. Experience in travel, hospitality, entertainment, or packaged goods preferred. 10+ years of Product Management experience delivering highly successful consumer and eCommerce products. Experience on at least one customer-facing e-commerce platform is required; travel industry experience is a plus. Beginning in 2028, this position will remain on the same TuesdayThursday in-office schedule but will transition to our new headquarters in the Miami, FL area.

What You Can Expect

Cruise and Travel Privileges for You and Your Family. Health Benefits. 401(k). Employee Stock Purchase Plan. Training & Professional Development. Tuition & Professional Certification Reimbursement. Rewards & Incentives.

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com.