Temporary Employee Relations Specialist

Job Description

Job Description

Job Title : Temporary Employee Relations Specialist

Department : Human Resources

Reports to : CHRO

FLSA Status : Non-Exempt

Location : Remote

Company Overview

ProSmile is one of the fastest-growing dental organizations, with a vast network of multi-specialty practices across New Jersey, Pennsylvania, Virginia, Michigan, Illinois, Wisconsin, Indiana, Washington D.C., and Maryland. Our practices are led by top-tier dentists who are committed to providing exceptional patient care while offering a supportive environment for dental professionals to thrive. We focus on delivering personalized, gentle care to our patients and creating a collaborative workplace with opportunities for mentorship, growth, and ongoing training.

Position Summary

The Employee Relations Specialist – Contract position will support employees and managers by providing consultation and coaching on employee relations matters that will contribute toward a strong company culture while ensuring proactive risk management and valuing employee satisfaction and objective outcomes.

The ER Specialist - Temp works directly with employees and managers, providing coaching and guidance on performance improvement and conflict management matters, investigations, and disciplinary processes in a neutral, consistent way that contributes toward driving the HR strategy. This position will work closely with the Human Resources Business Partners, HR coordinators and Benefits Specialists to ensure a fair and consistent employee experience.

Duties and Responsibilities

The duties include, but are not limited to :

• Conducts the full life cycle of workplace concerns and / or investigations on a wide range of employee relations issues including performance, behavior, and attendance.
• Advises on formal processes in accordance with ProSmile policies and appropriate regulatory guidelines.
• Develops and maintains strong, positive relationships with employees at all levels of the organization while providing excellent customer service.
• Manages, organizes, and appropriately prioritizes several projects and tasks simultaneously, ensuring timely delivery within deadlines, adherence to project goals, and comprehensive task completion.
• Documents and organizes case and task information meticulously and thoroughly.
• Asks probing questions to ensure all data relevant to the investigation is collected and best actions and decisions can be made.
• Listens to concerns, analyzes problems, and provides and influences recommendations both verbally and written.
• Partners with other areas of HR not limited but including Benefits, Leave, Talent, and Onboarding for successful task or project completion.
• Assists with coordination and delivery of training and coaching for managers and employees.
• Pulls reports from HRIS (ADP), organizes and analyzes data for insights.
• Coordinates and schedules Exit Interviews for HRBPs.
• Reviews and collects data from existing case management system.
• Performs miscellaneous job-related duties as assigned.

Qualifications

Knowledge and Skills / Expected Competencies

Benefits Summary

At ProSmile, we are committed to supporting the health and well-being of our employees and their families. We offer the following benefits for Full Time Benefits Eligible Positions (35+ hours per week) and Part Time Benefits Eligible Positions (30-35 hours per week) :

Employee Assistance Program (EAP)

Physical / Mental Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and / or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.

Equal Employment

Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Prosmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.

ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety

We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.

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