Specialist, Servicing

Join Sallie Mae : Champion For All Students

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for studentsand for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole youfrom physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Specialist, Servicing will be responsible for handling a wide range of inquiries, resolving issues, and ensuring customer satisfaction.

What You'll Do

Serve as a primary point of contact for customers, responding to their inquiries and providing timely and accurate information about our products, services, and policies. Provide comprehensive guidance to customers, assisting them with account inquiries and other service-related requests. Utilize various tools, systems, and resources to provide accurate resolutions to customer concerns. Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the designated systems.

What You Have

Minimum : Indicate minimum education, skills and experience required. Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely. Strong problem-solving and analytical abilities, with a keen attention to detail. Ability to multitask, prioritize, and manage time effectively in a fast-paced, dynamic environment. Demonstrated empathy and patience when dealing with customer inquiries and concerns. Familiarity with customer relationship management (CRM) systems or other contact center software. Preferred : Indicate "nice to haves" regarding education, skills, and experience. Bachelor's degree or equivalent work experience in a customer service or contact center role.

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, veteran status or any other characteristic protected by federal, state or local law.