IT Solutions Architect 2 - ServiceNow

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The University of Miami Health System’s IT Department has an exciting opportunity for a Full‑Time IT Solutions Architect 2 – ServiceNow. The principal responsibilities include leading all aspects of application development and implementation, collaborating with analysts, staff, physicians, and leadership to ensure successful implementation of technology‑enabled workflows and continuous improvement of user adoption and utilization.

Core Responsibilities

• Engineer new workflows or optimize existing business processes that supersede existing standards set in place internally or by vendors utilizing expert knowledge across multiple clinical applications and operational areas.
• Lead projects associated with application implementation and execution of high‑complexity and high‑impact initiatives, applying project management methodology and maintaining project plans.
• Function as an independent project lead or provide oversight for project managers and / or business analysts on assigned projects and minimize business value loss during project / program execution.
• Perform proactive analysis on current systems and technology to recommend potential changes or enhancements that align with the organization’s strategic vision and improve operational workflows and end‑user experience.
• Identify product and customization requirements to effectively address necessary product configuration while working within project scope and timeline.
• Serve as mentor to senior analysts and be proficient and / or certified in supported applications.
• Hold comprehensive working knowledge of operational processes and job functions pertaining to University of Miami applications and solutions.
• Possess expert knowledge of third‑party partnerships, vendor relationships, and contract negotiations.
• Provide support to the team in analyzing, resolving, and escalating complex integration problems encountered during system implementations and upgrades.
• Design new solutions that stay ahead of industry / peer trends and think creatively out of the box.
• Participate in new hire orientation by providing application support in the required work area.
• Collaborate with leadership to develop or improve operational processes, policies, and procedures.
• Participate in all operations meetings to assess user feedback, gather future requirements for modifications, and provide status on competency, adoption, and utilization rates.
• Facilitate knowledge transfer of technology‑enabled user workflows and best‑practice use of applications.
• Adhere to University and unit‑level policies and procedures and safeguard University assets.

Department Specific Functions

Core Qualifications

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth – University of Miami Health System, South Florida’s only university‑based health system, provides leading‑edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub‑specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.

University of Miami is an Equal Opportunity Employer – Females / Minorities / Protected Veterans / Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on categories protected by Federal law. Click here for additional information.

Job Status : Full time

Employee Type : Staff

Pay Grade : H14

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