Dealer Sales Performance Analyst OnStar

Job Description

What Youll be Part of :

OnStar Services is a division within General Motors SSM organization tasked with ensuring our customers enjoy world-class experiences inside and adjacent to their vehicles. Our Dealer Sales Performance Training and Communications team serves as the strategic backbone supporting the dealer sales field organization and its cross-functional partners. This team ensures that field personnel dealer networks and supporting operating teams have the tools knowledge and insights they need to perform at their highest level.

The Role :

As the Dealer Sales Performance Analyst you will play a critical role in supporting the field sales and revenue growth operations teams with actionable insights and data-driven analysis to optimize dealer network performance identify growth opportunities and enhance strategic decision making. This role is responsible for tracking analyzing and forecasting dealer sales performance across regions zone and districts while supporting leadership with performance management dashboards key initiative and pilot testing evaluations and predictive analytics.

The Analyst will leverage business and technical knowledge to deliver value and impact critical decision making including sales and marketing initiatives. The ideal candidate is customer-focused detail-oriented and thrives in a cross-functional environment. They will balance day-to-day execution with process improvements that drive efficiency accuracy and customer satisfaction.

Performance Management & Reporting

Develop maintain and enhance performance dashboards and reports to monitor key sales and operational metrics for the dealer channel.

Provide regular performance summaries including YTD and quarterly scorecards for leadership reviews and field team discussions.

Identify performance trends outliers and opportunities for improvement delivering clear actionable recommendations.

Forecasting & Predictive Modeling

Build and maintain sales forecasts and predictive models to project dealer performance and revenue outcomes.

Support scenario modeling and what-if analyses to guide strategic decision-making and resource allocation.

Testing & Program Evaluation

Partner with the Revenue Growth Operations team to design track and measure promotional opportunities pilot initiatives and incentive programs.

Analyze test results quantify impact and provide insights and recommendations for scaling successful initiatives.

Translate complex data into concise visual presentations for stakeholders.

Regional & Dealer-Level Insights

Provide analytical support to regional zone and district sales teams helping them understand performance drivers and challenges.

Act as a trusted advisor to field sales leaders by translating analytics into strategic guidance.

Cross-Functional Collaboration

Work closely with reporting and IT teams to ensure data integrity and consistent reporting standards.

Partner with Operations Incentives and Training teams to link dealer performance insights with program effectiveness.

Support leadership in preparing materials for business reviews performance updates and strategic planning sessions.

ADDITIONAL JOB DESCRIPTION

Required Qualification :

You are naturally curious and get energized understanding the why behind the what

3 years of relevant experience in performance and / or data analysis dealer sales automotive or business operations

Proven ability to translate data into meaningful insights that inform decision-making and drive effective solutions.

Demonstrates sound independent judgment in dynamic situations especially when leadership guidance is not immediately available.

Ability to develop & maintain relationships with business stakeholders partially through accountability following up on requests and delivering on commitments. Ability to collaborate cross-functionally to ensure project success.

Thrives in a collaborative atmosphere and believe in the power of innovation through differing viewpoints

Ability to quickly ramp up on new domains and understand business needs

Strong business knowledge - customer experience contact center performance business analytics sales / marketing analytics

Proficiency in SQL Power BI Power Automate PowerPoint and Microsoft Excel.

Bachelors Degree in Business or related field

Preferred Qualification :

Analytical experience in supporting a subscription business

Experience working with dealerships dealership operations and / or OnStar dealer engagement and profitability

Working knowledge of Connected Vehicle services including OnStar Wi-Fi and related products (i.e. Super Cruise Google Built In etc.)

Advanced degree in a quantitative field

No Relocation Provided.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship entry of GM as the immigration employer of record on a government form and any work authorization requiring a written submission or other immigration support from the company (e.g. H1-B OPT STEM OPT CPT TN J-1 etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week or other frequency dictated by their manager. The selected candidate will be required to travel

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources .

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and / or a pre-employment screening prior to beginning employment. To learn more visit How we Hire .

Accommodations

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Required Experience :

IC

Key Skills

Accomodation,Legal Operations,Cement,Data Analysis,Architecture

Employment Type : Full-Time

Experience : years

Vacancy : 1