Assistant Store Manager, Experience

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Job Description

Position Overview :

The Assistant Store Manager, Experience is responsible for maintaining high quality customer service, while creating an outstanding experience that allows customers to continuously conquer the outdoors! They will work closely to support the Store Manager in all store performance areas including store performance, people management & engagement, customer experience and operational excellence. They will ensure that the store achieves its targets by driving the customer relationship management (CRM) process through clienteleing and after-sale customer engagement.

What You'll Do :

• Achieve or exceed sales targets including both the top and bottom line results
• Drive our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction (ATD), average unit retail (AUR) etc.
• Ensure implementation of CRM initiatives to develop a clientele network for the store and continuously analyze results i.e. capture rate and repeat purchase
• Drive location's Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories
• Elevate customer experiences through hosting in-store events, coordinating personal & virtual shopping appointments and introducing emerging categories
• Resolve common customer issues by investigating opportunities, developing solutions, preparing reports, and mentoring staff on handling similar challenges in the future
• Train teammates in product knowledge, brand history and effective storytelling
• Empower and encourage teammates to build brand loyalty and drive employee engagement
• Mentor teammates to ensure they maintain the brand's expectations of quality and authenticity while supporting cross functional collaboration
• Develop future leaders while identifying external talent for the retail business

Let's Talk About You :

Additional Information

All your information will be kept confidential according to EEO guidelines.

What's in it For You?

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.

About the company

Canada Goose Holdings Inc. is a Canadian holding company of winter clothing manufacturers.

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