Product Designer - HashiCorp Infrastructure / Self-Serve

Introduction

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.

Your role and responsibilities

About IBM's Automation / HashiCorp Design Team

We build the Infrastructure Cloud which allows enterprises to take a unified approach to Infrastructure Lifecycle Management (ILM) :

[1] Infrastructure Lifecycle Management : Build / Deploy / Manage

[2] Terraform allows you to use infrastructure as code to provision and manage any infrastructure across your organization.

[3] Packer standardizes image workflows across cloud providers, allowing teams to build, govern and manage any image for any cloud.

[4] Waypoint makes infrastructure easily accessible at scale, enabling platform teams to deliver golden patterns and workflows with an internal developer platform.

[5] Nomad brings modern application scheduling to any type of software, allowing you to manage containers, binaries and VMs efficiently in the cloud, on-premises and across edge environments.

[6] Vagrant isolates dependencies and their configuration within a single disposable and consistent development environment.

What's special about the ILM Design Team?

Our design team works on ILM products that our users and customers love. It dramatically eases the work and overhead of deploying and managing infrastructure for teams, allowing people to focus on the uniquely valuable parts of their job, rather than tedious and repetitive tasks.

This means customers really use our software and provide lots of feedback. Gathering and understanding this feedback requires that we collaborate across multiple disciplines, including Product, Engineering, Field, Marketing.

We design and build workflows to enable our customers to secure their applications and protect sensitive information data. We focus on enabling platform teams and their customers (typically developers) to adopt and improve strong security practices. We do this with the user at heart and our 'beauty works better' principle in hand. We believe the design process can and should feel satisfying for stakeholders, continually improve with insights, and regularly deliver positive outcomes for our business.

We find that our principles of Kindness, Humility, and Reflection allow team members to collaborate openly and safely. We look to help and learn from each other and win together.

We're looking for people who want to do the best work of their careers to join us and make all of us better.

About Waypoint

HCP Waypoint is designed to enable platform teams to define golden patterns and workflows for developers to enable management of applications at scale. Waypoint and HCP Terraform work collaboratively to let developers quickly set up their apps' infrastructure with just a button press. The goal of Waypoint is to help platform teams provide a clear and consistent developer experience for their development teams while providing a central catalog of applications, day-2+ operations, and their associated metadata. HCP Waypoint is a rapidly evolving product with lofty aspirations.

About the role

As a Senior Product Designer for Waypoint, you'll help us maintain a focus on user experience across Waypoint and identify strategic opportunities for improvement and integration with Terraform. You'll work with your cross-functional peers to drive awareness and prioritize initiatives to improve the user experience measurably. You'll contribute to product strategy and vision discussions and help drive alignment through the work of the team.

You'll discover and specify strategic opportunities for improvement through generative research. You'll inform product strategy, shape product design vision and direction and drive alignment across the team, and conduct evaluative research to recommend the best path forward.

In this role, you'll partner closely with product, engineering, and other cross-functional teams to envision innovative workflows for provisioning and deploying infrastructure over multiple public and private clouds, and improve the user experience measurably.

You will craft usable, useful, valuable, accessible, and delightful experiences for platform engineering teams, developers, and their organizations. You'll guide, mentor, and collaborate with product designers across the team to ensure alignment.

References

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Required technical and professional expertise

You are a passionate and curious designer who thrives in uncertainty and ambiguity.

You have established yourself as a professional enterprise Product Designer.

You have experience designing for complex enterprise software for infrastructure, developer tooling, or developer experience.

You understand the importance of culture and building a fun, high-functioning team.

You enjoy working collaboratively with a distributed remote team.

You value feedback, and seeking ways to learn and grow as a designer.

You are a problem solver, you take ownership of your work, and you focus on delivering impact.

You are comfortable working across a distributed remote-first team.

You are comfortable working on large scale projects.

Preferred technical and professional experience

You have familiarity with or are willing to learn the key workflows involved in ILM products (Terraform, Packer, Vagrant, Waypoint, Nomad).

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.