Outbound Call Center Agents

Job Description

Job Description

Job Title : Outbound Call Center Agents

Workplace Type : On-site

Location : Houston, TX 77070

Placement Type : Contract to Hire (6 Months)

About the Role

We are hiring Bilingual (Spanish-English) Outbound Call Center Agents to join our growing team in Houston, TX. This is a full-time, on-site role supporting a healthcare client committed to improving the lives of America’s seniors through high-quality, affordable care.

As a Customer Experience Agent , you will be the first point of contact for Medicare Advantage members, delivering empathetic, efficient, and accurate support. You’ll help resolve inquiries related to benefits, claims, enrollment, and clinical services while advocating for members and collaborating with internal teams.

Key Responsibilities

• Respond to inbound inquiries with warmth and professionalism.
• Navigate complex member issues and ensure full resolution.
• Provide personalized, compassionate support.
• Use internal systems to access member information while maintaining human connection.
• Document interactions and share feedback to improve processes.
• Ensure compliance with operational procedures and regulatory requirements.

Must-Have Skills

Nice-to-Have Skills

Employee Value Proposition

Financial Well-Being

Physical & Mental Well-Being

Professional Development

Work Environment

Pay and Benefits

The pay range for this position is $22.00 - $24.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a fully onsite position in Houston,TX.

Application Deadline

This position is anticipated to close on Nov 6, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.