Senior Manager

Senior Manager, Vi Operations

We are looking for a driven, organized, and experienced individual to support the operations of our Vcheck Intelligence team. The Senior Manager, VI Operations will be responsible for client engagement, intake of all projects, scheduling, data management, and vendor management. This role will also be responsible for supporting our VI team directly by overseeing metrics and improving and communicating process and procedure to ensure a high quality product work is delivered to our clients.

Reporting and Data Management

• Oversee VI's data and ensure everything is properly entered and maintained in Jira, and Float
• Establish insightful monthly reporting on productivity, capacity, product mix, vendor spend, and language needs
• Review, understand, revise, improve and track KPIs for all teams conducting VI investigations with accuracy and quality

Team and Project Management :

Order Processing

Case Assignment

Vendor Responsibilities

About You

Key requirements :

Physical Requirements :

Why Us?

Please be aware that Vcheck uses AI-powered note-taking, interview recording, and transcription tools to ensure accuracy and efficiency during our talent acquisition processes. By participating in the application and interview stages, you acknowledge and consent to the use of these technologies.

Vcheck is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, veteran status, or any other factor protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, and training.

Vcheck expressly prohibits discrimination and harassment of any kind based on race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. No matter what background you bring with you, if you are committed to excellence and good at what you do, we welcome you to apply to join us and encourage you to come as you are.