BRANCH COORDINATOR

Branch Coordinator

At Owens & Minor, we are a critical part of the healthcare process. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include : medical, dental, and vision insurance, available on the first working day; 401(k), eligibility after one year of service; employee stock purchase plan; and tuition reimbursement. The anticipated salary range for this position is $21.56- $23.05 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Job Summary

Our Branch Coordinators positively impact the lives of patients and their caregivers, by phone and in person, delivering excellent customer service during each interaction. Working collaboratively with patients, providers and other team members, Branch Coordinators ensure orders are received and processed timely, efficiently, and accurately. Branch Coordinators play an important role in ensuring Apria is paid for the services we provide by obtaining all necessary documentation required to bill health insurance plans.

Essential Duties and Responsibilities

Act as first point of contact to patients arriving in person. Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary. Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry. Work with sales team, referrals and / or patients to gather documentation / information needed to meet insurance guidelines. Requests health plan authorizations / information as required; either electronically or verbally. Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible. Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box. Perform outbound customer satisfaction calls to patients and referrals. May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment. May perform functional tests on certain respiratory equipment. Performs other duties as required.

Supervisory Responsibilities

None

Minimum Required Qualifications

Education and / or Experience : High School Diploma or equivalent At least one-year related work experience Certificates, Licenses, Registrations or Professional Designations : None

Skills, Knowledge and Abilities

Organizing Problem Solving / Analysis Patient Focused Teamwork Time Management / Multi-tasking Effective communication in person, on the phone and electronically Computer Skills : Intermediate to advanced computer skills Proficient working within multiple systems at once Language Skills : English (reading, writing, verbal) Mathematical Skills : Intermediate level math skills

Preferred Qualifications

Education and / or Experience : At least two years' experience in an office environment, healthcare setting or call center Experience utilizing multi-line phone-system.

Physical Demands

While performing the duties of this job, the employee uses his / her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Regularly required to use hands to write, use computer or handheld device (tablet), telephone and use a document imaging system and manipulate documents. Regularly required to read documents and write neatly, legibly and transcribe accurate information and numbers / values. Employee continually engages in activities that require talking and hearing. This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping. Occasionally required to stand, lift, push or pull objects ranging from 10 lbs - 40 lbs.

Work Environment

Work is performed in an office setting with exposure to moderate noise and indoor florescent lighting. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you feel this opportunity could be the next step in your career, we encourage you to apply. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today. When you become an Owens & Minor teammate, you're joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared valuesIntegrity, Development, Excellence, Accountability, ListeningO&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate's perspective and contributions.