Law Enforce Telecom Sys Spec III

Basic Purpose

Positions in this job family are assigned responsibilities involving the operation and administration of the OLETS message switching system, audits of telecommunications procedures used by local, state, and federal law enforcement and criminal justice agencies, providing technical and administrative support to OLETS, or similar duties and responsibilities.

Typical Functions

• Operates and maintains the Oklahoma Law Enforcement Telecommunications (OLETS) message switching system for the exchange of information between criminal justice agencies and databases accessible via OLETS.
• Create and monitor connections to the switch and databases accessible via the switch, troubleshoot issues, report problems to proper authority for resolution; test, authorize and track modifications to vendor customized software programs.
• Conduct audits of federal, state, and local law enforcement and criminal justice agencies accessing the OLETS network; document audit findings; complete investigations regarding misuse or criminal violation of prescribed state / federal laws, rules, or regulations with respect to these databases and the OLETS Network.
• Provide technical and administrative support to local, state, and federal law enforcement and criminal justice agencies in the use of information obtained via OLETS; review information in databases for completeness and accuracy; correct errors and advise appropriate agency of corrections; gather and summarize information and data for the preparation of correspondence and reports.
• Monitor messages received from law enforcement and criminal justice agency terminal users for compliance with state and federal laws and regulations and OLETS policies and procedures; research criminal history information as required and locate and retrieve messages from the system.
• Make and receive telephone requests from user agencies regarding message preparation and information accessed via OLETS; log and enter user errors and other incident reports.

Level Descriptor

This is the specialist level of this job family where employees are assigned responsibilities involving advanced level technical work in the operation or maintenance of equipment in the OLETS message switching system, audits of telecommunications procedures used by local, state, and federal law enforcement and criminal justice agencies, providing technical and administrative support to OLETS, or similar duties and responsibilities. This may also include responsibility for providing technical supervision, training, or assistance to other Telecommunications Specialists in completing assigned duties and responsibilities.

Education and Experience

Level II – Five years of experience as a telecommunications dispatcher in a law enforcement telecommunications system or as a network specialist in a data communications system or an equivalent combination of education and experience, substituting the completion of six hours of computer science coursework for each year of the required experience with a maximum substitution of 18 semester hours.

Level III – One additional year of qualifying experience.

Knowledge, Skills, Abilities and Competencies

Successful applicants will be able to establish and maintain effective working relationships with others; maintain operating efficiency under stressful conditions; identify problems and recommend solutions; work independently and determine appropriate solutions to problems; analyze and resolve complex systems problems; communicate with a wide variety of individuals both orally and in writing; and provide training and assistance to others.

Special Requirements

Preference will be given to candidates with prior experience as a telecommunications dispatcher in a law enforcement telecommunications system.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

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