Overnight Guest Services Agent

Overnight Guest Service Agent

Kalahari Resorts & Conventions delivers a beyond expectations waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America's largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center.

We are inviting you to apply for the Overnight Guest Service Agent position. In this role, you will play a critical role in ensuring a seamless and welcoming experience for resort guests during the overnight hours. This position is responsible for managing late check-ins and early check-outs, addressing guest needs during the night, and supporting the night supervisor in preparing the resort for the following day. The ideal candidate is detail-oriented, guest-focused, and able to work independently with professionalism and calm under pressure.

We prefer candidates with computer experience and a background consisting of 1-2 years' front desk / guest service experience, however, this is not required.

If your background is what we're seeking and your personality is one of service to others, please consider joining our growing and industry leading team.

Starting Rate : $15.00 an hour

Company Mission

We promise to deliver products and services beyond expectations.

Recruiting Vision

We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.

A Sampling of Our Benefits

Our team enjoys a comprehensive and attractive benefits plan :

• Above-industry average compensation
• Promotion from within
• Mental, financial, physical, work / life and career wellness initiatives
• Educational opportunities
• Full and varied benefit package available for full-time associates
• 401(k) with company match
• Appreciation days, parties, and retention programs
• Paid time off, dedicated wellness days and holiday pay
• Discounts and resort perks

Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes Forbes America's Best Midsize Employers, Cond Nast Traveler's #1 World's Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting's Smart Stars Awards, Parents' Magazine Kids' Travel Award Winner and TripAdvisor's Travelers' Choice Awards.

Current locations include Wisconsin Dells, Wisconsin (2000); Sandusky, Ohio (2005); Pocono Manor, Pennsylvania (2015); Round Rock, Texas (2020) and Spotsylvania County, Virginia (2026).

Kalahari Resorts & Conventions is an equal opportunity employer.