Hotel Accommodations Group Coordinator

Accommodations Group Coordinator

Do you love keeping things organized and making sure every detail falls perfectly into place? As our Accommodations Group Coordinator, you'll be the go-to expert behind the scenesturning group bookings into smooth, memorable stays. You'll work closely with our sales and front desk teams to confirm reservations, handle special requests, and prepare everything guests need before they arrive. If you take pride in accuracy, enjoy working in a team environment, and find satisfaction in creating exceptional guest experiences, this is the role for you!

What you will do as a Hotel Accommodations Group Coordinator :

• Review, verify and input contractual group booking information received from Hotel Sales, Golf Sales and Tour & Travel. This includes, but not limited to, ensuring room rates flow correctly from DELPHI to LMS, as well as verifying block numbers, room types and availability.
• Collaborate with departments listed above, and group contacts to secure rooming lists, group resumes, payments, billing information and any additional rooming requirements.
• Monitor SLACK for block changes, booking and cutoff instructions from Revenue Manager / Sales.
• Monitor inventory, resolve overbookings, and balance room blocks to ensure contractual accuracy and booking patterns.
• Posts daily EPAY payments / refunds and checks received by Finance for all groups.
• Distribute pertinent sales group details to front desks and the finance team to provide seamless guest service and accurate billing. Prepare, verify and deliver group folders to respective front desks.
• Respond to inquiries and provide direction to call center representatives as needed.
• Build room packages for sales groups within LMS as needed.
• Create Guestbook links for sales group bookings as needed.
• Create and maintain rate definitions in LMS as needed.
• Create internal room blocks for Events, Entertainment, Marketing, EXIT33, IT, Poker and Casino events. Manage rooming lists and billing as required.

Who We Are :

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience :

A high school diploma or GED

Prior LMS computer experience (required)

To be able to type 30 wpm.

To possess excellent communications skills.

The ability to sit for long periods of time.

Previous experience in Hotel Sales and Hospitality (required)

The ability to multi-task and have strong organizational skills.

To stand / walk for long periods of time and lift up to 10 pounds.

What we value :

Positivity Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.

Growth Opportunities We offer a successful journey, including hands-on training and support to advance your career.

Empowerment We believe in our team members. With learning opportunities, career growth potential, and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits :

Paid weekly

Variety of schedules

Paid time off

Tuition assistance

Career-building professional development

Discounts from dining to fuel to concerts

Team Member appreciation events

Quality healthcare and dental benefits

A robust 401k retirement plan

Dealer School

Finance Scholarship Program

Why You Will Appreciate Us :

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!