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Member Services Representative
Member Services RepresentativePlanet Fitness • Youngstown, OH, US
Member Services Representative

Member Services Representative

Planet Fitness • Youngstown, OH, US
30+ days ago
Job type
  • Full-time
Job description

Member Services Representative

The Member Services Representative is responsible for creating a positive member experience by providing a superior level of service to Planet Fitness members, prospective members, and guests.

Essential duties and responsibilities include :

  • Greeting members, prospective members, and guests, providing exceptional customer service.
  • Handling all front desk related activities including :
  • Answering phones in a friendly manner and assisting callers with a variety of questions.
  • Checking members into the system.
  • New member sign-up.
  • Taking prospective members on tours.
  • Facilitating needed updates to members accounts.
  • Responding to member questions and concerns in a timely and professional manner and elevating to Assistant Manager or Manager as needed.
  • Performing cleaning duties as required to maintain neatness and cleanliness of the club.
  • Maintaining physical ability to perform CPR / AED in the event of a medical emergency.
  • Obtaining Tanning Certification within time frame required by company.

Qualifications / requirements include :

  • Exceptional customer service skills.
  • Ability to interact in a positive and professional way with members and co-workers.
  • Passion for fitness and health.
  • Upbeat, professional, and positive attitude.
  • Punctuality and reliability.
  • Demonstrate diplomacy in all interactions.
  • Hard working, enthusiastic and energetic.
  • High school diploma / GED equivalent.
  • Must be 18 years of age or older.
  • Physical demands and working environment :

    Work is performed in an indoor environment; exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals. Primary functions require sufficient physical ability and mobility to walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; occasionally to lift, carry, push, and / or pull moderate amount of weight (up to 50lbs); and to verbally communicate in person or on the phone to exchange information. Must maintain physical ability to administer CPR in the event of medical emergency.

    Vision : See in the normal visual range with or without correction. Hearing : Hear in the normal audio range with or without correction.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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    Member Service Representative • Youngstown, OH, US

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