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User Support Analyst

User Support Analyst

DataStaff, Inc.Raleigh, NC, United States
17 days ago
Job type
  • Full-time
Job description

DataStaff, Inc. is seeking a User Support Analyst for a long-term contract opportunity with one of our direct clients in Raleigh, NC.

  • This position is on-site

Responsibilities :

  • Provide exceptional technical assistance to end-users, ensuring their IT-related issues are resolved promptly and efficiently.
  • Handling a variety of tasks, including troubleshooting hardware and software problems, and guiding users through system setups.
  • Requires strong communication skills to effectively understand and address user concerns, as well as a solid technical background
  • Diagnose and resolve hardware, and software issues.
  • Assist users with technical problems via phone, email, or Microsoft Teams.
  • Perform regular updates and maintenance on computer systems.
  • Install and configure operating system and software applications.
  • Set up and maintain hardware, including computers, printers, and peripherals.
  • Create and update technical documentation and user guides.
  • Track and manage support tickets, ensuring timely resolution.
  • Provide training to users on new systems and software.
  • Escalate complex issues to higher-level support or specialized teams.

    • Education Qualifications :

  • Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in the information technology field related to the position’s role; or
  • High School or General Educational Development (GED) diploma and 1-5 years of experience in the information technology field related to the position’s role; or an equivalent combination of education and experience.

    • Required Skills :

  • 3 Years - Diagnose and resolve hardware, and software issues.
  • 3 Years - Assist users with technical problems via phone, email, or Microsoft Teams.
  • 3 Years - Perform regular updates and maintenance on computer systems.
  • 3 Years - Install and configure operating system and software applications.
  • 3 Years - Set up and maintain hardware, including computers, printers, and peripherals.
  • 3 Years - Create and update technical documentation and user guides.
  • 3 Years - Track and manage support tickets, ensuring timely resolution.
  • 3 Years - Provide training to users on new systems and software
  • 3 Years - Escalate complex issues to higher-level support or specialized teams.
  • 3 Years - High School or General Educational Development (GED) diploma and 1-5 years of experience in the information technology field related to the position

    • This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.

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    User Support Analyst • Raleigh, NC, United States